Job Description

About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
The position supports planning, implementing, and managing of the operating systems for all Device Manager environments with particular emphasis on ensuring that ATM fault dispatching profiles and related actions are accurate. These services will migrate onto the Vision solution in 2025.
Resourcefulness is a necessary skill in this role. The position requires the ability to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our Device Manager/Vision solution runs smoothly and efficiently.
Location: Dundee
Salary: 30,000-35,000 (DOE) + benefits
PRIMARY DUTIES AND RESPONSIBILITIESProactively maintain and monitor Device Manager and Vision (in pilot already) services performing quality assurance for both North America, Canada and Europe with particular emphasis on the SQL service. Resolve the "Service Now" requests for issues and changes. This includes client and ATM updates, Report Creation and Maintenance linked to the Device Manager / Vision service and the ATM estate. Create and run data analysis and extracts as required by both operational and business teams Perform Workflow change and build within Vision to ensure accuracy of Dispatching and incorporation of new/changed fault codes Create and maintain new Splunk Dashboards extracting/inputting information from database Systems administrator maintenance of Device Manager and Vision application at the direction of the IT manager Identifies opportunity and implements system monitoring, corrective action, system refreshes, hardware replacements, software upgrades, and application modifications Troubleshoots network(s), infrastructure, or application issues, identifies root cause, establishes return to service, evaluates/develops/implements/documents mitigation strategies Escalation management. Initiate escalation (Bridge Call) and work with multiple specialist team to resolve a Problem. Support RCA Identifies and proactively seeks opportunities to implement process improvements, documents technical diagrams and procedures Interacting with IT staff or vendors in performing dynamic testing, support and troubleshooting functions with very little to no supervision Monitor virtual server performance and capacity to ensure optimum performance Participate in on-call support for after-hours systems related emergencies Complete assigned projects in a timely manner and produce documentation as required Provide support for miscellaneous DM communications tasks, as needed

EDUCATION AND/OR EXPERIENCE:Bachelor's degree in a related field preferred or equivalent work experience 2+ years' experience required in MS SQL Server and SSRS report creation and data mining skills and fundamentals of statistics Minimum 2 years' experience supporting Microsoft Windows environments Minimum of 2 years' experience working in Information Technology

As an NCR Atleos employee, we provide you with several core benefits as std, as well as the opportunity to select additional discounted voluntary benefits. You can choose to flex these benefits in a way that suits you and your
family's lifestyle.
Attractive Defined Pension Plan
career Development and learning opportunities.
Medical insurance
Dental insurance unum
Life and Income protection insurance
Illness and accident cover
Health assessment
Holiday buy
Cycle to work.
Lifestyle discounts
My gym discounts.
Employee assistance program (EAP)
Health Screening
#LI-UB1 #Li-Hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.