Job Description

Company Description
Valeo Snackfoods is the combination of Kettle Foods, Tangerine, Big Bear and It\xe2\x80\x99s All Good and is one of the UK\xe2\x80\x99s top 100 grocery brands. It is headquartered in Norwich and Pontefract and employs over 2,000 people. Over the past few years, we have strengthened our portfolio to include the Metcalfe\xe2\x80\x99s popcorn brand and Yellow Chips in Emmeloord, Netherlands. The business in the UK and Europe generates revenues of over \xc2\xa3280 million. Our brands include KETTLE\xc2\xae Chips, Metcalfe\xe2\x80\x99s\xc2\xae popcorn, Foxes, Poppets, Barratt (Wham!, Fruit Salads, Black Jacks, Refreshers, Sherbet fountain, Dip Dab).


To provide customer-focused desktop support to users, and operational support to IT services across a multi-site business. To provide an effective technical escalation point for incoming issues/requests for business systems and services. Key Accountabilities

• Provide a professional, pro-active, service-orientated IT presence
• Prioritise personal workloads through effective time management
• Provide ongoing support of bespoke and off-the-shelf desktop applications to the wider business
• Aid in project delivery and new system implementations
• Maintain technical documentation

Qualifications
Minimum 2 years\xe2\x80\x99 experience supporting Microsoft Windows operating systems. Essential:

• Experience supporting enterprise IT environments
• Excellent analytical and problem-solving skills
• Microsoft Server environment (AD, DNS, Group Policy, CA, etc.)
• Microsoft 365 (Office 365, Azure AD, Intune, Autopilot, Defender, etc.)
• Microsoft Office (Word, Excel, Outlook)

Desirable:

• ITIL qualification
• Working knowledge of VMWare vSphere and ESXi
• Working knowledge of networking principles (routing, switching, wired and wireless environments)
• Working knowledge of security principles (AV, email security, firewalls)
• At least 1 years\xe2\x80\x99 practical experience supporting telecoms (both traditional and digital) systems.
• Development of close working relationships with office and remote staff

Personal Attributes

• Can-do attitude
• Team player
• Able to perform under pressure
• Flexible approach to work supporting a 24/7 production environment
• Able to work to deadlines
• Personable, with a customer service-based approach to support duties
• Good communicator

Additional Information
What we offer you in return

• 25 days holiday, plus bank holidays
• Option to buy more holiday \xe2\x80\x93 up to 5 days
• Matched pension scheme
• Death in service
• Hybrid working, 3 days on site and 2 days wfh
• Cycle to work scheme
• Canteen
• Free parking
• Staff discount / staff shop
• And plenty more!