Job Description

Client Services Director

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IT Support Assistant (Ref: 3757/1)

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Job description

Job reference: 3757/1

Are you looking to start your career in IT Support with a progressive company that will invest in your training and development? We have an exciting opportunity to join a leading software provider, responsible for supporting companies worldwide to improve their business performance. With full training to be provided, our client is seeking to recruit a new 1st Line Support Assistant to join their small team, where you will be responsible for providing support and assistance to colleagues and customers experiencing technical issues.

Candidates will ideally be able to demonstrate proficiency with MS Office and MS Windows and a good working knowledge of typical IT hardware. You will be able to demonstrate excellent customer service skills and show a willingness to help and learn.

This is a full-time role, working 37.5 hours a week. You will be office based, just West of Cambridge City (parking available and good public transport links).

Key Duties

• First point of contact for internal colleagues and external customers with general enquiries or reporting faults
• Perform 1st line support duties, asking relevant questions to identify issues and troubleshooting to provide solutions
• Liaise with team members and escalate faults where necessary
• Provide customers with regular updates on the status of faults and the works around them
• Advise customers on product features and their functionalities to ensure best practice and prevent future issues

Key Skills

• Relevant IT qualification or diploma (desirable)
• Excellent customer service / phone manner
• Proficiency with Microsoft Office and Microsoft Windows
• Good working knowledge of typical IT hardware
• Willingness to help even without complete knowledge

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