Job Description

OverviewOur StoryOur small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on peoples lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.Why Work for Us:We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry.ResponsibilitiesAs a Technical Support Analyst, based in our London offices, you will be responsible for providing technical support to our UK and global user base as required. You will work as part of the UK onsite IT Team but have dedicated focus on supporting end user computing (EUC) technologies; Collaboration, Identity and Access, Unified Communications and smart hands support for our local Infrastructure.Supporting the latest technologies, and working with market leading ITSM Service Management tools, you will provide high-levels of technical knowledge, analytical troubleshooting and problem solving to maximise user productivity.You will demonstrate a clear knowledge of the ITIL service management framework and an understanding of how to build and deliver excellent service to our users.You will work closely with our Global Service Desk - MyIT, Deskside Support, End User Computing, Printing, Security and Applications teams to ensure technical issues & requests are managed, progressed, and ultimately resolved in a timely manner, ensuring quality is of the highest standard and exceeding service level targets where possible.You will demonstrate a high capacity for learning & development and will seek to adopt new knowledge and resolution capabilities through a strong xe2x80x98shift-left approach.Excellent communication skills are mandatory, and the ability to be self-disciplined & motivated is necessary, as well as having excellent collaborating skills and a strong sense of team ethic.

• Troubleshooting and supporting PC software/hardware, smartphones, application issues, installations, upgrades, cloud data storage, printing, Microsoft O/S, O365, AV, Teams, Zoom, Cloud platforms, SSO (OKTA) and security

Onsite Meeting and supporting our onsite users is an essential part of our service. We utilize remote support tools to support our remote workers and unmanned offices. * Liaising with AYs global service desk MyIT, logging and managing tickets on our Remedy platform and working with your global IT colleagues.

• Assisting as necessary with hardware and software upgrades and rollouts
• Good understanding and experience in troubleshooting & supporting business application platforms.

Qualifications

• A very high-level of communication skills is the key to this role, you must be able to empathise with and

relate to users of all levels. Must always be enthusiastic and co-operative * A minimum of three years experience expected along with in depth proven working knowledge oftechnical support in Windows 10, MS Office 365 admin, Azure AD, Intune, Microsoft Teams, general IT
support, OKTA and Zscaler. * Excellent troubleshooting and problem-solving skills.

• Willingness to update professional knowledge and a commitment to continuous improvement.
• Ability to identify and manage priorities.
• Excellent time management and organisational skills and ability to handle multiple concurrent tasks and
• projects with minimal supervision.
• Strong organisation and planning skills with exposure to matrix management.
• Demonstrate excellent communication skills, both written & verbal.
• Good relationship and interpersonal skills.
• Ability to set and achieve goals for self.
• Ability to work a flexible schedule.
• Team player.
• Microsoft certification would be desired.

Equal OpportunitiesAt Avison Young, weve always put people at the heart of what we do.
In the last few years, weve increased the diversity at our board, leadership and Principal levels. Avison Young stands out for our commitment to empowering women. In addition to increasing the number of women on our board and in our leadership ranks, our internal Womens Network of more than 500 members come together for networking and learning, and advise the business on strategies for promoting access, opportunity and inclusion in our industry.
Our global DEI steering committee shapes our strategy to continue to increase industry access for underrepresented groups and accelerating initiatives led by our employee resource groups, including our Womens Network, Black Professionals and LGBTQ+ groups. In addition to leading global initiatives, the steering committees work examines our policies and practices, creating accountability for results and communicating progress to our executive leadership, our clients and our communities.Our culture is underpinned by our approach to diversity, inclusion, and well-being. We are committed to building an inclusive culture that:

• empowers all our employees to thrive,
• reflects all backgrounds and talents,
• allows individuals to be successful and feel a sense of belonging,
• and foster a workplace that is supported, inclusive and has a strong sense of community between colleagues.

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers.As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, such as information in alternative formats or special requirements to access our buildings, or you are eligible under the Disability Confident Scheme please contact us at
mailto:
and we will do everything we can to help.We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation. If you are not sure that you have all the skills in the person specification, please still apply. We value passion and potential in our employees, so it would be great to hear from you and why you would suit this position.Some of our roles may be remote and some roles may be specific to our offices, but you will need to confirm you have the right to work in the UK.

Avison Young