Job Description

Are you an IT professional who has a passion for providing excellent IT & customer support? Are you inspired to find the best solutions to customer issues? We are offering an exciting role within our organisation where the successful candidate will work alongside other IT professionals to support an interdisciplinary team of engineers and scientists, using innovative technologies to enable science at the facility.

The IT equipment you will support lies at the heart of many scientific activities at the laboratory. You will support and help to maintain existing systems and help us deliver a fantastic service. You will also play a key role in helping us innovate and improve our processes.

Training will be provided as necessary. In addition to a full induction and "on the job" training, you will have the opportunity to subscribe to professional online tutorial sites, attend technical courses and undertake various core skills training.

Who are we?

The Science and Technology Facilities Council (STFC) is one of Europe\'s largest science research organisations. We are trusted to support, enable and undertake ground-breaking projects in an amazing diversity of fields. Through world-class facilities and people, we\'re driving innovative advances in science and technology.

ISIS Neutron and Muon Source is a world-leading centre for research in the physical and life sciences. Our suite of instruments gives unique insights into the properties of materials on the atomic scale. We support a national and international community of more than 3000 scientists for research into subjects ranging from clean energy and the environment, pharmaceuticals and health care, through to nanotechnology and materials engineering, catalysis and polymers, and on to fundamental studies of materials.

Benefits

• Strong emphasis on work-life balance.
• 40.5 days\' leave, including public holidays and privilege days.
• Relocation allowance.
• Exceptional index-linked pension scheme.
• Social and sporting activities and societies.
• Subsidised on-site restaurants and cafes.
• Excellent public transport links.

About you

You will need to be Proficient very comfortable using a computer and helping others with their computer and software. Specific training in tools required to do the role will be provided as necessary. You will have a proactive attitude to problem solving with a detailed and logical approach. You will be able to learn quickly, with the ability to work independently and within a dynamic and diverse team environment.

Essential Skills & Attributes

• Experienced customer service skills, with the ability to deal professionally in all situations.
• Solid understanding of all common technologies used in a desktop user environment, including printers, monitors, docking stations, phones, etc.
• Experience in supporting software packages, including Microsoft Office products.
• A proactive approach to finding solutions, including the ability to ask appropriate questions to get sufficient information, and the ability to analyse evidence and data.
• The ability to work effectively with minimal direction, prioritising tasks, and delivering results with a high degree of attention to detail.

UKRI is an Equal Opportunity & Disability Confident Employer.

How to apply:

For full details on the role, please visit our careers site. Please submit an application including your CV and a Cover Letter that clearly showcases how your skills and experience align to the requirements of the role.

Science and Technology Facilities Council