Job Description

Ref: HF 23135 Location: Borehamwood, Herts with the opportunity for hybrid working for part of the week. Contract: Permanent - 37.5 Hours per week Salary: \xc2\xa328,000 - \xc2\xa330,000 Job brief: Reporting to the IT Support Manager, you will be responsible for ensuring business as usual activities can take place through effective logging, fixing and escalation of all support tickets that are logged with the IT Department. In addition to this, you will be required to set up and remove user accounts, install, and configure software and hardware and manage the printers across the business. You will have strong communication and customer service skills as well as a confident desk side support style. You will be proficient in using remote support tools and supporting a broad user base. The Role:

• Provide effective support on all 1st and 2nd Line requests via Ticketing System and Telephone
• Ensure all incidents are closed within SLAs
• Provide outstanding customer service both written and verbal
• Provide support for both Incident and Service Requests
• Providing onsite and remote support to all functions and areas of the business Organise and prioritise ticket
• log and new incoming requests
• Acting as a first line support on all hardware and software support calls.
• Application support for key business applications
• Allocation of Helpdesk support calls and management of Helpdesk software.
• Escalation of calls to IT Support Manager or external MSP and/or third-party providers.
• Installation and configuration of desktop and laptop computers.
• Manage the onboarding of new users and the offboarding of users using checklists. Ensuring asset register is kept up to date
• Provide desktop support and relocations.
• Responsible for testing and deploying of new hardware.
• Printer management \xe2\x80\x93 Order and replace toners, arrange engineer visits as required.
• Documenting IT processes and procedures

About you: The ideal candidate will have the following skills:

• Good verbal and face-to-face communication.
• IT competent and be familiar with the Microsoft Windows desktop environment and applications (including Microsoft Outlook, Word, and Excel). Office 365 Admin centre.
• Experience using Azure, Intune, and Endpoint
• iOS and Android mobile device support including iPads
• Minimum 2 years IT Helpdesk experience
• Telephone System programming / Administration
• The ability to work on own initiative and be flexible.
• To be able to work efficiently and accurately.
• Must have driving license and be prepared to travel to our country houses\xe2\x80\x93 may involve overnight stays
• Customer focused and friendly demeanour

Company benefits:

• Pension contributions with Aviva
• Comprehensive medical benefits package with MediCash
• Annual familiarization visit to any of our country houses for you and your family (After 3 months)
• Free on-site car parking
• 28 days holiday inclusive of bank holidays, rising to 33 days after two years (pro rata for part time contract)
• One paid day each year to volunteer at a charity of your choice
• Exclusive discounts at several outdoor equipment stores
• Exclusive discounts on our holidays throughout the world for you, your friends & family (Subject to availability)
• Hybrid working with flexibility. All relevant office equipment provided
• Free professional training and development courses
• Cycle to work scheme

About Us: An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913. We offer over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We are run as a co-operative with a strong focus on community and a shared love of the great outdoors. Friendship, fun, fresh air, and the feelgood factor is always at the heart of what we do. Our 500-strong team are based at our two offices in Cumbria and Hertfordshire and across our 16 country houses located a skip away from some of the UK\xe2\x80\x99s best-loved national parks and Areas of Outstanding Natural Beauty. Interested? To find out more about this fantastic opportunity please refer to our website to find out more about us. Alternatively, if you wish to apply please forward your CV and covering email/letter to recruitment@hfholidays.co.uk - we\xe2\x80\x99d love to hear from you!










Location
Head Office (Borehamwood)
Remote


Field
IT


Time
Full Time


Date
01 December 2023


Start Date
01 December 2023


Length of Employment
Indefinite Period







Company name
HF Holidays


Description
Here at HF Holidays, we have over 100 years\xe2\x80\x99 experience organising outdoor holidays. We specialise in offering a fantastic range of Walking and Leisure Activities holidays and every year over 60,000 guests choose to travel with us to over 70 destinations all over the world. We currently employ a team of over 500, who work in our two main offices in Elstree and Penrith and across our 17 country houses around the UK, all in National Parks or Areas of Outstanding Natural Beauty. HF Holidays is a co-operative society owned by its 40,000 members worldwide. Our Mission is to provide shared holiday experiences, which inspire friendship, fun, and an active enjoyment of the great outdoors. We aim to achieve our Mission by applying the following values Trusted, Collaborative, Exceptional Experiences, Ownership, Inspiring, Passionate and Fun