Job Description

This is an exciting new support role!

If you enjoy assisting and solving problems for customers, are keen on technology and enjoy variety in your job, then this is the ideal role for you.

What is the role?

This is a fantastic opportunity if you are looking for a progressive career working with Dynamics 365 Business Central. As a small business working on significant and varied projects and clients your role will be impactful and rewarding, you\'ll see our client\'s business\'s transform through your hard work and dedication.

Our journey towards a proactive and responsive support desk is the key to our success, you will be at the forefront of the business managing our clients daily. It\'s a great position to learn the spectrum of functionality in D365 Business Central and other 3rd party applications and work with a variety of our D365 Business Central solutions.

You\'ll be working alongside our experienced support team. Your personal growth and development are the key to our success, and you\'ll be encouraged to co-create your own challenging objectives and targets that allow your career and salary to flourish. You\'ll be provided training to pass several Microsoft Certifications.

What will you be doing?

The following will be included in your role, as you become more competent and confident in managing clients cases at level 1, 2 and eventually 3 your role will widen into working on parts of clients projects:

• Business Central Support as part of a wider team, liaising with users on a day-to-day basis. Level 1 and Level 2 support to all Business Central clients.
• Escalating 3rd level support to a consultant and working with consultants to resolve
• Escalating software issues with Microsoft
• Support for 3rd party and in-house applications and extensions, including but not limited to:

• Continia Document Capture
• Continia Expense Management
• Master Data Management
• Group VAT returns
• Astral Reports
• Jet Reports
• Internal integrations in conjunction with the dev team
• Creating training video\'s on how-tos\'
• Part of the webinar creation team for the Microsoft Wave Releases
• Training new users
• Managing the support queue
• Weekly Support reports and review with senior leadership team

• Maintain Support SLAs
• Maintain and improve client feedback

• Experience working in a support role.
• Accounting knowledge, either academic or through experience
• Excellent communication skills
• Excellent customer engagement skills
• Knowledge of a cloud-based finance system

• Dynamics 365 Business Central Knowledge
• MB800 Certification

• As a small business, the biggest bonus is that you\'ll see the impact of your hard work, making your role purposeful, engaging and enjoyable!
• We\'re a friendly and supportive team we enjoy each other\'s company especially when in the office together and working remotely. We organise social and fun evenings, giving you time to get to know your colleagues.
• We have a great working environment with our WeWork office, where there are lunchtime and evening social and wellbeing events.
• You\'ll be encouraged to progress your career through exposure to significant and varied work. You\'ll co-create a personal development plan to ensure you are progressing on your career and salary path.
• We offer access to comprehensive training programs to empower employees with essential skills and knowledge for continuous professional growth.
• Hybrid working options, where you have an office and option to work from home, best of both worlds.
• Our benefits package includes, life insurance Vitality Health Insurance and Medicash health cash plan, these also provide access to host of discounts to services and products.

City Dynamics Ltd