Job Description

HKA is one of the world's leading privately owned, independent providers of consulting, expert and advisory services for the construction, manufacturing, process and technology industries.As trusted independent consultants, experts and advisors, we deliver solutions amid uncertainty, dispute and overrun, and provide the insights that make the best possible outcomes a reality for public and private sector clients worldwide. Our experts have testified across the globe on many of the largest quantum, delay, engineering and commercial damages matters.As part of the HKA team you can expect:

• A strong collaborative culture focused on growing the practice and our team together.
• The opportunity to be a part of a rapidly growing team and be part of driving the future success and development of our global business.
• The ability to work with a diverse team and workload to accelerate career development and connections.

The OpportunityThe Site Support position is a hybrid and dynamic role which provides an opportunity to learn and thrive within both site support and technical services as part of the Global IT department, serving a fast-growing International Professional Services company.The primary function of this role is to provide 2nd and 3rd level IT and telecommunications support and advice at an office/regional level to UK and European office in addition to a global user base as assigned via the Helpdesk system.Responsibilities include:

• Maintain tracking of IT and Communication hardware and software.
• Provide system hardware and software support across all of HKA's standard equipment and approved software suites.
• Monitor assigned Helpdesk calls and provide service within support specifications, ensuring notes are added to Helpdesk tickets, escalated where appropriate and communication is effective across the different teams.
• Provide necessary support assistance, hands-on where necessary otherwise remotely to users on applications.
• Maintain & Update IT Knowledgebase of current and new developments in technology for hardware and software.
• Assist in maintaining adherence to policies, procedures, and standards to ensure they conform to company and I.T. objectives.
• Perform hardware and software upgrades as required as well as Asset Tracking activities.
• Coordinate IT equipment and Office moves with management and the user community.
• Travel to office and field sites to provide local support where necessary.

Skills and Experience:Ideally, you will possess the following skills and experience:

• We are looking for a dependable, self-motivated, and detail-oriented individual with excellent customer service skills.
• Ability to build team and stakeholder relations with strong communication skills.
• Qualified in a relevant IT sector subject or equivalent vocational work experience.
• A minimum of 1 year of demonstrable experience in a Site Support role.
• Knowledge and ability to support computer, server, network, and phone equipment requirements associated with an international business.
• Flexible where necessary with working hours and the ability to travel to meet and where possible exceed the demands of corporate staff and end-users.
• The ideal candidate must possess an intellectual curiosity about their work.

The role will be hybrid role, however, ultimately the position will be based at the Global Headquarters in Daresbury. Periodic travel to London and Glasgow will be necessary on a quarterly basis.What we offer:At HKA we recognise our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture aimed at providing the best opportunities for our people to thrive and develop in their chosen career paths.

HKA