Job Description

Attention IT enthusiasts! Are you looking to embark on an exciting journey as an IT Service Desk Analyst? Look no further because we have the perfect opportunity for you!

What you\xe2\x80\x99ll be doing

In this role, you\'ll be the go-to person for all things technical support. You\'ll provide exceptional customer service by resolving technical issues, troubleshooting software and hardware problems, and ensuring smooth operations across all systems. Some of the things you\xe2\x80\x99ll be doing include:

• Troubleshooting, maintaining and diagnosing faults to determine root cause and establish a solution
• Providing remote assistance to solve support issues
• Monitoring the health an status of servers and systems
• Maintain, support and manage hardware devices
• Work in collaboration with other members of the IT department to resolve problems with business applications or any system related issues
• Create knowledge base articles and guides for both IT colleagues and end-users for quick fixes and keep articles updated regularly

We\xe2\x80\x99ve attached a concise job description to help you understand what this role involves - please be sure to check it out before applying!

What we\xe2\x80\x99re looking for

• The ability to provide effective customer service.
• An excellent phone mannerism
• Able to work with users of all levels
• Ability to work closely as a team
• Previous experience in working within a support environment
• Ability to work in a busy and demanding environment
• Ability to understand and diagnose faults
• Proficient in Microsoft products (OS, Application, Cloud)
• Knowledge of basic network systems and commands
• Knowledge of server task and schedules

Perks of working at Grand Union

• Annual leave of 25 days, rising to 30 days after 5 years of service
• Generous defined contribution pension scheme \xe2\x80\x93 employer contribution up to 10%
• Opportunity to purchase/sell annual leave
• Annual volunteering day
• Enhanced maternity, paternity and adoption leave
• Paid emergency and compassionate leave
• Flexible working opportunities
• Generous sick pay
• Free annual flu jabs
• Professional development
• Free onsite car charging
• Access to in house coaches and mentors

Here at Grand Union, we offer all of our colleagues the support and training needed to help them achieve their full potential. Please take a look at the full list of benefits attached which includes health and lifestyle perks, discounts, financial advice, flexible working, and much more.

If you\'re someone who thrives in a fast-paced environment, loves solving puzzles, and has a genuine enthusiasm for technology, then this position is made for you! Join us as an IT Service Desk Analyst and be part of a team that is committed to providing top-notch IT support - apply now and let your tech expertise shine!

Before you hit that apply button\xe2\x80\xa6

Please note that we are not able to provide visa sponsorship for any of our roles. You must be eligible to work in the UK to apply. You are required to reside in the UK for the duration of your employment and must be able to provide evidence of your Right to Work.

Closing: 22 August

Phone screening: 29 August

Interviews: 1 September

We reserve the right to close the vacancy before the advertised closing date in the event of an overwhelming response or a change in business priorities.

NO AGENCIES

Grand Union Housing Group