Job Description

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Description

Join our dynamic team as an IT Service Delivery Manager, where you'll play a critical role in shaping the technology experience across our organisation. Leading a small, skilled team--including a Support Technician in Jersey and both an Infrastructure Engineer and Desktop Support Engineer in the UK--you'll be responsible for the smooth operation of our network, server, VOIP systems, and overall IT support.



The role will work closely with the broader IT department to lead, support, manage, and evolve the on-premises and hosted infrastructure as well as security operations. Your expertise will drive our organisations security architecture, service delivery, compliance, and business continuity planning.


If you're a proactive leader with a passion for delivering high-impact IT services, we'd love to hear from you.###

Key Responsibilities

Manage both Support and Infrastructure support functions for group business in the Jersey and the UK delivering the highest possible standards. Lead, manage and support all infrastructure and security operations across 2 data centres, ensuring alignment with business initiatives and regulatory requirements from a mix of L2 & L3 assigned work and tickets. Oversee security vulnerability management, incident response, and enterprise security architecture design. Drive the implementation and maintenance of infrastructure technologies, including cloud environments, network security, and endpoint management. Develop and execute Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP). Collaborate with cross-functional teams to enhance security posture and IT service delivery. Manage Out of Hours emergency support for core infrastructure systems using available resources. Design, implement and maintain virtualised desktop infrastructure components including VMware vSphere, vCenter, Azure AVD and associated technologies. Manage Windows desktop operating system deployment, updates, and security patches through Intune and related tools. Perform capacity planning and resource optimisation based on usage patterns and growth trends. Develop and maintain task sequences for automated OS deployment and configuration. Monitor and optimise Azure AVD session performance, investigating and resolving end-user experience issues. Plan and execute infrastructure component upgrades, including hypervisors, management tools, and desktop operating systems. Develop automation scripts and workflows to streamline operations and reduce manual intervention. Implement and maintain security controls and compliance requirements. Work with the support team to understand user needs and improve service delivery. Creating and maintaining technical documentation.


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Skills, Knowledge and Expertise

Service & Security Expertise:

Proven ability to deliver service level agreements (SLAs) and manage application/infrastructure service delivery. Hands-on experience in troubleshooting and resolving infrastructure issues and handling security vulnerabilities. Multiple years' experience in a similar role.

Technical Skills:

Strong understanding of IP, TCP/IP, and network administration protocols. Expertise in VMWare, Windows Server, SQL databases, SIP Telephony and monitoring tools like Nagios. Microsoft Azure, WAN, Cisco WLC, Ubiquiti, With-Secure, Wazuh, IPSEC & SSL VPN, 802.1x, Microsoft AD, GPOs, DHCP and DNS. Strong understanding of Linux administration (Not essential). Extensive experience working in agile environments.


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Benefits

At Jersey Post, we believe in going above and beyond to ensure our employees feel valued, supported, and excited about their work.



Some benefits we offer is a great DC Pension Scheme, designed to secure your financial future. 26 days of Annual Leave, allowing you to take those well-deserved vacations, spend quality time with your loved ones, and recharge your batteries. Jersey Post offer flexible and hybrid working.



Your health matters to us, which is why we provide a comprehensive Health and Dental cash plan. This means you'll have access to support, ensuring you can take care of yourself both physically and mentally.



As a valued member of our team, you'll gain access to an range of partner benefits and discounts, both in Jersey and online. Whether it's exclusive deals on shopping, dining, entertainment, or travel, we've got you covered.###

About Jersey Post Group

At The Jersey Post Group we are fully committed to attracting and retaining the right people. We embrace diversity and have a range of interesting roles across business process, data management, ICT and operational disciplines.



Working across The Jersey Post Group offers opportunities for personal and professional development in an organisation that is both flexible and modern.



For further details and an informal chat, contact our Human Resources team on

616538

or email

recruitment@jerseypost.com

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Jersey Post

Postal Headquarters

JERSEY

JE1 1AA