Job Description

You don\xe2\x80\x99t need to go to university to kickstart your career!

Do you want to be earning whilst you are learning and keeping up to date with the latest technology?

By choosing Primary Goal as your training provider not only will you be earning whilst you\'re learning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you\'ll be able to prepare yourselves for the following exams:

• CompTIA A + (Exam 1 and 2)
• CompTIA Cloud Essentials +

We are recruiting on behalf of a Testing & Analytical Service Provider where you will be based in Hawarden and gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won\xe2\x80\x99t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer!

About the Business:

ALS Provides a board range of testing & analytical services to a wide variety of end markets and industries around the globe. The continue to remain at the forefront of the testing services industry, building and enviable reputation.

About the Position

The role of if the IT Helpdesk Technician is to provide support and technical advice to ensure our staff can work efficiently.

Benefits & Culture

At ALS we believe that the people we employ are what makes ALS the great company it is today. We offer attractive remuneration and many benefits to staff.

Specific Responsibilities

• Log and respond to incidents / service requests and effectively communicate resolutions
• Assist with delivery of a variety of IT projects
• Ensuring the security and privacy of networks & computer systems
• Organising & scheduling upgrades and maintenance
• Laptop / Desktop build, installation and support
• Setup new equipment including laptops, desktop, phones & printer
• Support maintenance of server room equipment including back-up devices, switches, routers, servers
• Travel to various locations as and when required for issues that cannot be resolved remotely
• If necessary, liaise with third-party support and equipment vendors.
• Develop and maintain inventory of all computers, monitors, keyboards, hard drives and other components and equipment. Ordering components as needed. Ensure server room and supplies are kept organised.

Required Knowledge, Skills and Abilities

• Proven technical knowledge of Windows OS (XP, Win7, Win8.1, Win 10
• Proven support of Applications including Microsoft Office, Adobe , ???
• Helpdesk ticketing systems (ticket lifecycle, ITIL basics)
• Windows 2008-2019 server OS, Virtualization (Hyper-V and VMware)
• TCP/IP networking - basic principles and active troubleshooting
• Backup technologies
• Office 365 \xe2\x80\x93 basic knowledge including Teams, Exchange Admin & SharePoint.
• Knowledge of Active Directory including Group Policy Manager

About you

• At least 1 year of experience in operating and supporting Windows environment - both server and desktop
• Good communication skills and understanding of user needs
• Experience working with hardware vendors and 3rd party service provider
• Enthusiastic and strongly motivated
• Demonstrated ability to troubleshoot technical problems
• Proven ability to prioritise and deliver to challenging deadlines
• Great team player
• Full driver\xe2\x80\x99s license is preferable

Working Week:

Monday to Friday. 08:00-17:00 (40 hours) 1 hour break

Salary:
14-19k DOE

Desired Qualifications:

We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.

Expected Duration:

15 months and 4 Months End Point Assessment

Where a Primary Goal apprenticeship can take you:

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).

We also offer a progressive step in some cases, onto our higher Cyber and Digital apprenticeship programmes.

Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.

PLEASE NOTE that we will require a copy of your personal CV.

When completing your CV, please consider the job description and the role you are applying for.

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