Job Description

About AspireAt Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!Our mission: To deliver technology like no other!About the roleDue to recent contract wins, were looking for a Field Engineer to join our expanding field services department which has skillset-based progression opportunities within the role.You will be an experienced Field Engineer with a strong technical support background who ensures excellent standards and customer experience are delivered. Were looking for someone who is driven and enjoys taking control of situations to help resolve technical issues.You will preferably reside within Perth/ Dundee as frequent travel throughout Scotland and the UK is required. On occasion, you may be asked to work throughout the UK. There will be frequent travel involved with the role therefore you must hold a full UK driving license.What you will be doing

• Troubleshooting and diagnosing technical issues.
• Ensuring all incidents and technical issues are resolved quickly, effectively and recorded appropriately.
• Deploying new hardware and software solutions.
• Installing and migrating customer networking equipment.
• Attending customer sites for break-fix and chargeable incidents.

You will suit the role if you have

• Experience working in a similar role.
• Excellent communication and documentation skills.
• Excellent customer service, and are able to build strong working relationships with colleagues and customers.
• Confidence to make decisions and demonstrate sound judgement.
• Experience with VMWare (desirable)
• Experience with Windows Server (desirable)
• Experience using Mitel (desirable)
• Networking fundamentals, CCNA (desirable)
• A full and valid UK Driving License

Our valuesWe understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.SalaryStarting salary, xc2xa324,500 - xc2xa328,000 (depending on experience) + Company VanBenefitsHere at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart we strive to look after our people in the best way we can!

• Travel benefits including free parking, subsidized travel passes and much more!
• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• New business referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Location and Working ArrangementsWe are looking for a candidate in Aberdeen and surrounding areas, however, travel throughout central Scotland and surrounding areas will be required. You may on occasion be required to work at customer locations throughout the UK.Hours of Work37.5 per week with shift patterns between the working hours of 8am to 6pm Monday to Friday.Equality, Inclusion and Diversity at AspireAspire is an equal opportunity employer committed to creating a culture that respects and values each others differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.Interview ProcessWe generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyones calendars.

• Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what youre looking for in your next role.
• Successful candidates will be invited to an interview with the Hiring Manager.
• If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

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Aspire Technology Solutions