Job Description

Role:

Distributed Support Engineer

Location:

Home based (with visits on site:

Dorset/South Somerset Area)

Contract Type:

Temp to Perm

Salary Package:

Large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours:

Monday - Saturday (availability to cover 24x7)

Interview Process:

2-stage process

Role purpose:

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To Work efficiently and proactively to deliver IT support services to a wide range of customers.

Key responsibilities:

To repair diagnose and replace PC's, Laptops, Printers, Servers and retail equipment and associated peripherals; Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines; Assist other engineers in the delivery of service to our customers; Cover site roles where required due to planned or un-planned absence; Achieve KPI target of 5 visits / fix's per day; Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements; Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates; Carry out any other reasonable request from your line management; Be able to do customer rebuilds and configuration to desk; Will carry out AV repairs and Printer repairs; Will be able to carry out IMAC projects with little supervision; Participate in 24/7 coverage via a rota system; Act as mentor to Grades 1 through to 3 Engineers; May be expected to train on new technologies such as AV or Cisco; May be expected to step in for FDM on occasion and or to project manage; Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace; Must be professional and presentable at all times; Must have full UK driving Licence where required to perform the role; Respond to any requests for information from your line management in a timely manner; Work a certain amount of overtime when required to do so; Be Familiar with customer policies and processes where applicable; To be approachable and accepting of Training requirements in relation to the role; To maintain the skills and knowledge required to perform the role to the required standard; Must be able to embrace new technologies and adapt to change; Company assets to be maintained in good working order and good general condition; Practice quick win processes.

Skills and experience:

Knowledge of PC, Laptop, Printer & associated peripherals operation; Key Clients specific procedures; Trained in Desktop/Laptop/Printers and Servers; Cisco/Sun; Excellent knowledge of common software products; AV experience; Excellent customer facing skills.
Job Type: Temp to perm

Pay: From 100.00 per day

Benefits:

On-site parking Paid volunteer time Work from home
Schedule:

8 hour shift Monday to Friday Overtime Weekend availability
Work Location: Remote