Job Description

IT Change & Release Management Analyst Base Location: Coventry - Hybrid Working Available Contract: Permanent - Full time Salary: up to \xc2\xa340,000pa (depending on experience)
About The Role Join our team as an IT Change & Release Management Analyst, where you will play a crucial role in managing and progressing changes to the Cadent IT Landscape in accordance with our Change Management processes. You will be responsible for minimising the risk of unplanned service interruptions by ensuing compliance with Change Management processes among vendors, IT service providers, and solution delivery teams. As the point of escalation for the process, you will ensure effective communication and adherence to best practices.
Key Accountabilities:

• Ensure changes to the Cadent IT Landscape are managed and progressed in accordance with our Service Transition processes, minimising the risk of unplanned service interruptions.
• Monitor and enforce adherence to the Service Transition process among vendors in the support framework and solution delivery teams.
• Administer governance, reporting, and communication related to Service Transition, including playing a lead role in the change control board.
• Regularly complete audit activities to ensure compliance and adherence to established processes.
• Develop, manage, operate, and promote a robust service transition process, driving continual improvements to meet requirements and add value to IT service delivery.

About You We\'re seeking applications from candidates who:

• Have an ITIL Foundation Level Certificate.
• Have extensive experience in Change Management, including expertise in underlying technologies ad direct end-user support.
• Have previous experience in an outsourced service provider environment.
• Have a strong understanding of ITIL Service Management Processes and a solid technical appreciation of an IT Landscape and the services it provides.
• Excellent knowledge of the principles and practices of IT Service Management, including the effective utilisation of Service Management tools.

Join our team as an IT Change & Release Management Analyst, and contribute to the smooth transition of changes within our IT Landscape while ensuring minimal disruption to business operations. If you have a passion for IT Service Management, a keen eye for detail, and a commitment to delivering exceptional service, we want to hear from you. Apply now and be part of a dynamic team focused on driving continual improvements and delivering reliable IT services. What\xe2\x80\x99s In It For You We are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

• Funding and support towards completing relevant qualifications
• Ample opportunity for progression within the business
• Mentoring and guidance opportunities

We are also working flexibly, if this is something that you are interested in then please don\xe2\x80\x99t hesitate to contact us to discuss. Benefits We offer a host of benefits to suit your lifestyle and support your well-being. These include:

• 25 days holiday, plus 8 statutory days and an option to buy or sell holiday days
• An Annual Performance Bonus
• A generous pension scheme where the company double matches your contributions up to 12% i.e. if you contribute 6% a month, the company will contribute 12%
• MyChoices benefits like bicycles, salary sacrifice cars and healthcare that you can pick and choose from. You could get a better deal than you would on the high street and make tax and National Insurance savings
• A free Employee Assistance Line where you can get support and advice on any of the challenges you\xe2\x80\x99re facing, completely confidentially
• Support to help you cover the cost of professional membership subscriptions, course fees, books, examination fees and time off for study leave \xe2\x80\x93 so long as it\xe2\x80\x99s relevant to your role
• A Matched Giving scheme where the Company will match any funds raised by permanent employees for registered charities up to \xc2\xa3400 each year
• The chance to say \xe2\x80\x9cthank you\xe2\x80\x9d to one another when you\xe2\x80\x99ve done a good job through our Cadent Congratulates Scheme

We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what\xe2\x80\x99s possible for the role. About Us At Cadent we\xe2\x80\x99re excited to be part of the future of UK energy! We\xe2\x80\x99ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We\xe2\x80\x99re making a difference through innovation and new ways of working. Together we\xe2\x80\x99re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do. Diversity and Inclusion Don\xe2\x80\x99t meet every single requirement listed? Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you\xe2\x80\x99re excited about this opportunity but your experience doesn\xe2\x80\x99t align perfectly with every qualification mentioned, we would still love for you to submit your application \xe2\x80\x93 You may just be the right person for this role or other opportunities at Cadent. As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process. We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (Disability) and the Cadent Military Community can\xe2\x80\x99t wait to welcome you! Circle Back Initiative As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome. We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience. Be part of something big. Help shape the future of gas for generations to come. #LI-DB1
Primary Location: Coventry Job: Information Services Organisation: CIO (IT) Job Posting: 11/28/2023 10:11:44 AM - 12/12/2023 11:59:00 PM