Job Description

Job Title: IT Capacity Manager

Function: CIO

Salary: From \xc2\xa343800 (Non London) & \xc2\xa350300 (London) + excellent benefits package

Location: Hybrid working/Flexible across our key sites (London, Edinburgh, Bristol or Gloucester)

Closing Date: 28 July 2023

At TSB, we\'re transforming the service we provide our customers, and will be at the forefront of that change.

It\'s an exciting transformation and we\'re investing in an enhanced in-house capability to deliver it - so, if you\'re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.

How you\'ll make a difference
The IT Capacity Manager is a key role which will analyse, implement, coordinate & communicate, and deliver capacity management strategy and plans for the bank\'s IT ecosystem. The position is critical to shaping the our approach in capacity planning, monitoring, and issue remediation. You will provide an overall leadership role serving as the liaison between the key business and application stakeholders and the infrastructure teams including data centre platform owners, support teams, cloud services, Network, Mainframe, End user support services and SaaS solutions. You\'ll also identify unused and underutilised infrastructure components and areas, recommend actions to reclaim, right size and consolidate infrastructure, and drive initiatives

What you\'ll bring

• Ability to understand the end-to-end IT System infrastructure landscape including on-prem data centres, cloud, and SaaS based solutions and application platforms
• Ability to manage multiple vendor resources and teams as per the bank\'s IT contracts with the vendors
• Ability to bring in the TCO flavour for infrastructure capacity based on the usage levels, explain capacity change impacts in cost terms and drive conversations in business understandable terminology
• Experience in analysing capacity incidents, identifying proper root cause for capacity issues and in arranging mitigation actions to reduce or avoid capacity incidents
• Knowledge of service now modules for CMDB, change management, incident management, problem management and reporting for usage of Service Now in day-to-day Capacity Management tasks
• Previous experience of training and mentoring IT staff on Capacity processes and process improvements
• Prior experience in providing infrastructure architecture assistance to application platforms and business teams across in an enterprise-wide environment catering to different business units and varied technology solutions will be an added advantage

What we offer in return

• Hybrid and flexible working arrangements to support a healthy work/life balance
• An attractive reward and benefits package, giving you more of what matters to you
• A diverse, energising, and collaborative working environment
• A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities
• A career that is enriching and full of opportunities

So if this sounds up your street, come join our team, we make things happen!

We are TSB. Life Made More

#LI-CC1

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background . Diverse teams are what helps us deliver Money Confidence. For everyone, Every day.

Did our job advert catch you eye, but you don\'t meet all the requirements? Don\'t let that put you off. If you meet some of the requirements and have an open curious mindset, we\'d love to hear from you.

TSB Bank