Job Description

We\xe2\x80\x99re on a mission to create a diverse group of future leaders. We do that through professional apprenticeships because we believe learning on-the-job creates a more equitable and successful path to careers. We find, train and support talented individuals, wherever they are in their career journey, and equip them with the in-demand tech, software engineering, and data skills to transform their careers and deliver a better route to growth for their employers. We\xe2\x80\x99ve had some big achievements. We hit 10,000 apprentices in our community - and counting. We launched one of the largest data apprenticeship programs in the UK with Jaguar Land Rover, and we\xe2\x80\x99ve partnered with companies like Mars, Verizon and CitiBank. Not to forget becoming a mission-driven EdTech unicorn after our $220m Series D. But we aren\xe2\x80\x99t stopping here. Join Multiverse and build the future of learning at work. The Opportunity We are seeking an IT Associate to join our growing IT team. The successful candidate will be responsible for providing technical support to our staff. The associate will handle incoming support requests and provide technical assistance via chat, email, and in-person interactions. The ideal candidate will be a skilled communicator with a strong technical background and a passion for problem-solving. Specifically, you will:

• Deliver fantastic support to our whole team
• Build automations to assist us to scale quickly and effectively
• Work alongside our workplace team to ensure new joiners get the best start possible

About you:

• You will have experience in delivering Tier 1 / 2 level support to a wide range of clients/stakeholders
• Have experience troubleshooting and maintaining a number of SaaS platforms including Google Workspace and Microsoft Office 365
• You will be comfortable troubleshooting to resolve hardware, software, and network-related issues
• Must have strong problem-solving skills, a customer service-oriented mindset, and a willingness to learn and adapt to new technologies.
• Be able to provide user training both in person and virtually to a broad range of employees
• You align closely with our values and can share examples of how you have demonstrated them

https://www.youtube.com/watch?v=ENnZ-UObTd0 Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year
• Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all-in-one mental health support
• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year
• Team fun - weekly socials, company-wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion We\xe2\x80\x99re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Right to Work Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role or consider overseas applications. Safeguarding All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.