Job Description

We are seeking an enthusiastic and motivated apprentice, IT Support Technician, to join our technical department.



Based in our offices in Skypark Exeter, we are looking for an enthusiastic and motivated individual to join our team. You will be trained to provide technical support to our customers for both sectors of the business by telephone and with direct contact. You will also learn to diagnose and repair computer and laptop faults, programme telephone systems, and resolve broadband issues. There will be the need to visit customer premises to assist with the installation of new equipment and rectify faults. The role may also include aspects of general office administration, such as invoicing, stock control, filing, sourcing prices and purchasing.

Hours:

40.00 per week

About the employer:

Cobalt Computer Solutions Ltd is an established supplier of business computer systems and computer networking solutions. Working with leading manufacturers we offer the latest computer technology, enabling us to provide the most suitable, up to date equipment and software. Being aware of our customer's reliance on technology, we also provide comprehensive telephone and onsite support and maintenance using our own technicians, allowing us to effectively solve any issue that may arise with the minimum of disruption to their business. Through our shop we also offer a repair service for computers and laptops to the general public. Cobalt Communication Solutions Ltd provide small to medium businesses with telephone systems and high speed broadband, as well as maintenance and support. In conjunction with this we also offer line rental and lower call charges. We have dedicated, trained personnel to assist with queries as they arise and aim to provide a resolution in the shortest time possible with the minimum of effect on our customers. By working together Cobalt Computer Solutions Ltd and Cobalt Communication Solutions Ltd provide innovative solutions tailored to each customer. We make it our business to know our customers business, so our recommendations meet their current demands and have the flexibility to adapt to future needs as the business develops. At Cobalt we give clear, straightforward advice, and smart, easy to use technology, packed with features that help our customers get more from their operations.

Requirements and Prospects:

Good Communication and organisational skills o Professional attitude o Team member o IT Skills



Ability to problem solve o Good time management o Understanding of customer service o Commitment to training and keenness to learn

Training Provided:

Apprenticeship through Exeter College

Additional Information:

Applicants must have a minimum of 4

GCSEs at Grade A-C/4-9 including

Maths English & ICT