Job Description

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IT Apprentice

Coventry, United Kingdom

Full Time

Misoft

Student (High School)

You don\xe2\x80\x99t need to go to university to kickstart your career!
Do you want to be learning whilst you are learning and keeping up to date with the latest technology?

By choosing Primary Goal as your training provider not only will you be learning whilst you\'re earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you\'ll be able to prepare yourselves for the following exams:

• CompTIA A + (Exam 1 and 2)
• CompTIA Cloud Essentials +

We are recruiting on behalf of Misoft Marketing Limited where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won\xe2\x80\x99t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer!

About the company:

Misoft have developed highly flexible software systems to provide the insurance and financial services industry with the tools needed to maintain a competitive edge, and meet the challenges of operating in the 21st century.

All systems are designed to transact business both online and in-house seamlessly; from data capture to comparing insurers schemes. Linked to automated accounting, diary and administration functions to ensure you stay ahead of the competition whilst reducing your overheads.

Misoft Marketing started in the year 2000 and was previously known as Millennium Software.

What you will be doing:

• Equipment relocation
• Install and maintain computer hardware, servers, pc\xe2\x80\x99s, laptops, printers, audio/visual equipment and peripherals
• Install and maintain operating systems, application software, driver software, Anti-Malware.
• Liaise with software development team
• Maintain an up to date inventory of IT equipment, and ensure both cleanliness and tidiness of equipment
• Maintain an up to date knowledge base (Misoft Wiki)
• Maintain network infrastructure, including cabling, phone connections, patch panel
• Provide support both physically and remotely to customers
• Providing support for customers and keeping an audit log of all communications on our ticketing system
• Research, diagnose, resolve and document new problems
• Take part in application testing and the release process for the range of Misoft products
• Troubleshooting end-user desktop support issues
• Troubleshooting the Misoft Products

Support Technician Duties:

• Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
• Address IT issues by prioritising in response to customer service level agreements
• Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
• Support the roll out of upgrades or new systems or applications

The training you\'ll be provided with:

• Comprehensive introductory modules including technical introduction and personal/ professional development
• Level 3 Information Communications Technician apprenticeship standard
• Training for all pathways of your IT career (support technician, network technician, digital communications technician)
• Specialising in a portfolio of evidence for the Support Technician pathway
• e-learning training materials
• Bi-weekly virtual classroom training on the CompTIA vendor qualifications
• Access to uCertify training platform; core learning materials, assessments, and practical hands-on-labs
• Monthly work-based coaches visits and competency checks
• 9 am \xe2\x80\x93 5 pm Support desk for technical support

You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!

As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

We are looking for someone who:

• Has a true passion for technology
• Feels confident using hardware, software and other technical devices
• Has good communication and interpersonal skills
• Has a passion to learn with enthusiasm and motivation to achieve success
• Loves helping others and enjoys working with people of all ages
• Is committed to complete the full apprenticeship programme
• Has the ability to work well in a team and independently using their own initiative
• Has a true passion for new and emerging technology. Is enthusiastic about digital developments and has an active interest in IT keeps up to date with current technology and trends

Working Week:
Monday to Friday 9am \xe2\x80\x93 5:30pm with an hour for lunch. There is a requirement to work alternate Saturdays from 9am \xe2\x80\x93 2pm.

Week 1 - 42.5 hours per week. Week 2 \xe2\x80\x93 37.5 hours per week.

Start Date:
This role starts in September 2023.

Salary:
\xc2\xa312,480 - \xc2\xa314,560p/a for the first 12 months. The remaining 10 months of the apprenticeship will be paid at the National Minimum Wage according to your age.

Desired Qualifications:
We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.

Expected Duration:
18 months and 4 Months End Point Assessment

Where a Primary Goal apprenticeship can take you:

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).

We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.

Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.

PLEASE NOTE that we will require a copy of your personal CV.

When completing your CV, please consider the job description and the role you are applying for.

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Have you achieved either of the following:
Grade 4 / grade C or above in GCSE English?
Functional Skills level 2 in English?*

Have you achieved either of the following:
Grade 4 / grade C or above in GCSE Maths?
Functional Skills level 2 in Maths?*

Do you live and have the right to work in the UK?

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