Job Description

Overview

Are you looking for a future career whilst achieving an apprenticeship qualification? Do you have a passion to learn and work in IT?

If this is you we want to hear from you!

About us

Our apprenticeships are designed to give you the hands-on experience needed in a real job that brings out the best in you, with real responsibilities, real challenges, real projects and scope to grow your career.

Our IT Services Team provides IT solutions and support to over 3500 internal customers. We work to targets with our customers and you will be a member of the IT Service Desk team where you will learn on job and work to successfully resolve customer IT issues.

The work is fast paced, reactive and sometimes challenging.

About the role

You\'ll study and achieve the Advanced Customer Service Specialist (Level 3) apprenticeship qualification throughout the duration of this apprenticeship.

As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints, and queries. Working alongside experienced IT professionals you will be mentored and trained in the use of various IT systems and software packages. Your duties will include:

• Diagnosing & resolving software, hardware and networking incidents
• Recording, updating and documenting requests using the IT service desk system
• Installing and configuring new IT equipment
• Learning how to use a range of IT support tools

Any-Desk:

As an \'any-desk\' worker, you\'ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements*.

*subject to current Government Covid-19 Guidance

About you

Skills required:

• Passion for IT and computers
• Good communication skills
• A drive to succeed in the IT industry
• The ability to speak with ease to customers and provide advice in accurate spoken English is essential for the post (Code of Practice: English language requirements for public sector workers 2016)

Eligibility Criteria:

5 GCSE\'s including Level 1 or above in Literacy and Numeracy (GCSE grades A* - C/9-4 or equivalent)

Please note: You will not be eligible for this post if you have a Degree in the same subject as this apprenticeship, or other qualifications in the same subject at an equivalent level.

Other information

Location: Aylesbury and remote working

Advert closing date: Sunday 30th September 2023

Possible Starting date: 23rd October 2023

Duration of Apprenticeship: Our apprenticeship roles are on a fixed term contract for the duration of the apprenticeship. Level 3 is usually for 18 months.

Salary: Your initial apprentice salary will be \xc2\xa310,186.62 p.a. and will go up to National Minimum Wage if you are 19+ when you start the 2nd year of your apprenticeship. All your training will be funded by us. As well as the salary, our apprentices are eligible to:

• Paid holiday package
• Join our generous Pension scheme;
• Get 50% off of Arriva bus travel
• Receive a range of restaurant, shop & gym discounts through our Employee Benefits scheme.
• Apply for a TOTEM Card (formerly called the NUS Extra card)

Reality Check: This is a full-time position working a 37-hour week Monday to Friday.

Contact: Lynne Roberts:

Future Prospects

We cannot guarantee a permanent position following completion of the apprenticeship, but we have an excellent track record of keeping our successful apprentices on in the organisation. This apprenticeship is a great opportunity to gain a range of IT /Customer Service skills and gain experience of working for a large, and busy, IT service.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• Unspent convictions and/or unspent conditional cautions only

For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro\'s on the Rehabilitation of Offenders Act.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that\'s why we\'re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it\'s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That\'s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Caf\xc3\xa9s, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme and the opportunity to gain membership to Costco. We have discounted gym memberships, Travel discounts with Arriva and Chiltern Railways and much more.

Buckinghamshire Council