Job Description

IT Services | Full-time | Grantham



We are seeking an IT Account Manager to work in our IT services team in Grantham.

What does this role involve?

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As part of the account management team, you will own the relationship with our IT services clients, nurturing strong partnerships and ensuring the best quality service is given, whilst aligning them with appropriate solutions and services offered by our company.

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Teamwork

As IT Account Manager, you will collaborate with internal technical teams to develop customised solutions for clients and provide quality project provision.


You will act as a liaison between clients and the support team to address issues promptly.

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Client experience

You will serve as the main point of contact for your assigned clients, building, owning and maintaining the relationship.


You will understand the client's needs and objectives, providing proactive support and advice, ensuring the relationship is within the framework of our financial goals and quality standards.

Skills and experience

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We encourage candidates of all backgrounds and capabilities to apply, although it's essential that your values and experience align with this role's key responsibilities. To be successful you will:

have excellent communication and presentation skills with the confidence to communicate with clients have general technical acumen and interest in new technologies Be attentive to detail with strategic, creative and critical thinking have a technical IT background

Join Duncan & Toplis

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From flexible working arrangements and time-matched volunteer hours to online fitness classes and mental health support, at Duncan & Toplis we're committed to helping our people maintain a healthy and balanced lifestyle.


We help our team to develop their talents and encourage ambitious individuals to progress their careers and expand their professional and personal capability with fully supported training.


Our values of trust, partnership, and inclusivity are at the forefront of everything we do.