Job Description

Job reference number 306827

IS Field Engineer - Leeds (North East and Midlands)

Salary starting at \xc2\xa330,000 plus potential 6% bonus, 22.5 days annual leave, and bank holidays

Company Car and paid mileage expenses

Full time

Permanent

Leeds Mail Centre, Leeds, LS10 1AZ

Hybrid working flexability offered and travel across North East Scotland, North East England, and North East Midlands may be required.

Royal Mail Property & Facilities Solutions provide a wide variety of soft services for all Royal Mail properties nationwide.

We are now recruiting for an experienced IS Field Engineer to undertake a vital role providing IS/IT support to our staff to ensure business teams are kept operational, assisting with hardware, software, and network issues and rollouts, including the delivery of our annual laptop and smartphone rollout. This role is also required to support colleagues in the wider team and business function and prepare documentation to share knowledge within support team and the business.

About the role

Reporting to the IS Service Manager, and as a vital part of a 3-person team covering the nation, both in-person and remotely, you will be responsible for:

• Providing support for all hardware including desktops and laptop, tablets and smartphones, printer estates, and more.
• Providing support for applications installed on our devices.
• Completing service requests in line with agreed processes.
• Supporting desktop projects, including large hardware and software rollouts.
• Updating and completing assigned jobs in a timely manner.
• Liaising with other support teams and ensuring calls are completed within a timely manner.
• Ensuring service KPIs are maintained at a high level.
• Ensuring all asset records are kept up to date and assisting with the recovery and disposal of assets.
• Ensuring the PC builds are kept to standard, updated regularly, and secure.
• Ensuring the IS Knowledge base is updated and maintained.
• Ensuring assigned jobs are kept up to date to maintain customer awareness.
• When required, covering service desk duties and other Field Engineer\'s regions for limited times, playing an active part in our wider support team.

About you

To truly excel in this role, you will possess, and be able to evidence, the skills and experiences including:

• Demonstrable experience of supporting, upgrading, and replacing relevant systems and related peripherals.
• Demonstrable experience of Active Directory user and computer account management, including OU and GPO configuration.
• Administration experience of Azure AD (Entra ID), Microsoft 365 & Microsoft 365 apps.
• Experience of configuring, managing, and supporting Enterprise Applications, such as MS Windows, email, and Anti-Virus.
• Experience of supporting remote workers using broadband, wi-fi, and mobile technology.
• Experience of utilising OS imaging applications.
• Experience of maintaining an asset register.
• Able to manage own workload with minimal supervision using a Service Management tool, and in terms of issue investigation and resolution.
• Possess a logical approach to problem solving and able to use initiative to investigate and implement better ways of working.
• Ability to learn and manage numerous business applications.
• Ability to follow established configuration, maintenance, and support processes, and procedures.
• Enthusiasm to act as a positive role model for the team and provide excellent customer service.
• Willingness to travel to sites and visit customers within specified region, including a full UK driving license.
• Desirably a professional service management accreditation, such as ITIL, and professional vendor certification, such as Microsoft.

About Us
Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 2,600 sites.

We pride ourselves in working to the highest standards of both technical assurance and customer service. It\'s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week.

Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving.

Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd.

Next Steps

Please submit your application in advance of Monday 26th February 2024 closing date.

If selected, we plan to hold the assesment centres on the week commencing 4th March at Highbank House, Stockport, and consists of competency based and role specific questions and exercises.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean \'your\' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

For more information on Royal Mail Group and our values please click here:

Closing Date: Monday 26th February 2024 Please note, this advert may close early if the appropriate number of applications has been reached.

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Royal Mail