Job Description

Are you looking to develop your career in one of the world\xe2\x80\x99s largest Research Organisations?

Synthesio is an unparalleled, commercially focused account management and consulting team that focuses on helping clients shape how the industry views and uses social data \xe2\x80\x93 taking it from social data to business intelligence. This team works with the UK\'s largest brands and the Research Executive would be required to help add value to our clients by guiding and developing the team to become trusted partner with the clients using social data and analytics.

The role...

This role will be responsible for client management of a portfolio of clients in the newly merged businesses where we have brought together the power of our SaaS platform Synthesio and social data consulting unit SIA, tasked with setting gold standard for account management and deep consulting to partner with clients for y-o-y growth.

You will support and work alongside Account Leads, helping to build trusted relationships with our clients and demonstrate value of our solution through analytical capabilities. This is a highly visible and exciting area so there are big opportunities for the right person.

This role will offer hybrid working from our London office 3 days a week and the rest from home.

What will I be doing?
This will be a varied and interesting role including:-\xe2\x80\x8b

• Developing expertise on social data intelligence and reporting interface (SaaS platform)
• Onboarding & training clients
• Understanding client business and reporting needs
• Monitor platform usage, embed data and prove ROI of our social data and solution to clients to maximise retention.
• Analysing data and developing insights to support client business cases based on our gold standard frameworks in social intelligence
• Conducting presentations (when required)

• Provide expert consulting services that turns social data into powerful actionable insights.
• You will be involved in all aspects of the project life-cycle including set-up, query writing, analysis and reporting.
• Helping clients develop and implement taxonomies within the Ipsos Synthesio platform and train them on how to maximise its insight value

What do I need to bring with me?
We are looking for someone who recognises the importance of providing first class service to clients and is excited by social data insights. We will support your development with comprehensive training and you will have access to our extensive learning academy and training workshops.
To be successful in this role you will ideally need the following skills and experience:

• Experience and confidence in designing, planning and facilitating research projects (qual/quant or both)
• Ability to build trusted advisor relationships quickly with multiple stakeholders
• Knowledge of social intelligence space
• Excellent verbal, written and presenting skills
• Experience working with social data to provide consulting to clients on innovation and strategic brand development areas (a plus)
• Expertise with SaaS platforms and how it can be implemented and used to make sense of data (a plus)
• Work ethics and approach to work: Tenacious, relentlessly client focused, hyper team focused, ambitious, organised, passionate, willing to muck in, results orientated, pro-active ability to deliver results, meet deadlines and manage time effectively

About us
We are one of the world\xe2\x80\x99s largest research companies and currently the only one primarily managed by researchers. With offices in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts globally with local knowledge to deliver top-quality research.

Our culture is unique - we have the entrepreneurial spirit and quirkiness of a small boutique, but we also have the resources, scale and diversity of a large global agency. We have more bright, friendly, hard-working and enthusiastic people, from more backgrounds, with more interests, skills and experiences to learn from. Our values are based on our diverse cultural backgrounds, helping us to be responsive, client-focused and flexible.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We understand the importance of commitments you may have outside of work and we consider all flexible working applications - please highlight what you are looking for when you make your application.

If this is what you are looking for from your next role, we look forward to hearing from you!

Ipsos