Job Description

Location: Newbury + Hybrid*
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Shift role working 2 days, then 2 nights followed by 4 days off rotation (7am-7pm and 7pm-7am)

*Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our \xe2\x80\x9cOffice in a Box\xe2\x80\x9d home working kit will provide you with everything you need, no matter where you are.

Who We Are

At Vodafone UK, diversity isn\'t just a buzzword, it is core to who we are as a company. We\'re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Operating within the Technology Operations Network Operations Centre, this role is responsible for Customer reactive and pro-active fault management creation and resolution. The role will be responsible for fault diagnostics, fault localisation and resolution for all Secure IP and Data technologies and systems, primarily for a dedicated Customer account but also the wider IP Secure customer base as required. The role will also provide opportunities to cross train on other technology areas such as Voice and Firewall.

What you\'ll do

Working in the Technology Operations Network Operations Centre on a range of technologies (primarily MES, PSN GGI CF, CJX. Multi Service Platform & associated products, IP Networks - Cisco, Juniper etc); the role will specialise in Secure technologies but will be expected to work across all platforms. In depth diagnostics and intermittent fault resolution may also be necessary as part of the role (as required). All faulting is targeted and measured within defined Vodafone Customer Service Level Agreements. Customer contact and interaction is also a key area of the role.

• Professionally represent The Network Operations Centre in all day-to-day operations.
• Proactively monitor secure customer networks to identify fault occurrences.
• Acknowledge, check, and respond to customer fault reports.
• Proactively create customer fault tickets.
• Perform timely and accurate initial diagnostics, ensuring fault clearance wherever possible.
• Ensure accurate ticket detail entry and updates for all fault reports.
• Ensure relevant and accurate information available to assist in fault diagnosis and clear.
• Monitor fault tickets, prioritise, and track progress as appropriate.
• Ensure technical and managerial escalation completed to defined timescales.
• Test and liaise with customers and other internal or external agencies and third parties.
• Ensure overall adherence to quality procedures and working processes.

Who you are

• Network management experience in 2 key technology areas
• Excellent working understanding of IP & Data technologies, networks & solutions (Cisco, Alcatel, ADVA, Juniper).
• Ability to develop capability of working across technologies.
• Proven track record in network management & troubleshooting.
• Excellent understanding of Global Telecoms infrastructure including 24 x7 x 365 environments.
• Experienced at working with multiple third party network providers and equipment vendors.
• Able to communicate at appropriate levels of target audience on both Technical & non-Technical (including process activities).

Desirable

• Experience in telecommunications, of which at least one in an Operations Centre environment.
• Industry recognised qualification(s) / Professional qualification(s).
• Flexible approach to working hours and available to attend off site meetings as and when required.
• Ability to produce Network incidents reports in relation to Network events.

Worried that you don\'t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\'re excited about this role but your experience doesn\'t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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