Job Description

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Role Title: IoT Business Process Manager
Location: London, Paddington
Hiring Manager: Senior Manager, Business Excellence
Band: G

Header

Role Title: IoT Business Process Manager
Location: London, Paddington

Role Purpose...
The Internet of Things (IoT) is transforming the world around us by connecting machines, devices and objects to the internet and turning them into \'intelligent\' assets that communicate. This opens up an exciting new range of possibilities for businesses - how they operate, how they grow and how they keep customers happy. Vodafone is the world\'s leading provider of IoT solutions and the IoT team is one of the fastest growing areas within Vodafone Business.

As an IoT Business Process Manager you will be responsible analysing, designing and implementing processes to enhance the efficiency and effectiveness of Vodafone IoT. You will work closely with cross-functional teams to identify areas for improvement or re-design, develop solutions and drive change throughout the organisation. You will ensure that our customer journey and processes are accurately documented and regularly reviewed and that the information within them is made available in an accessible format for the wider organisation.

In this role, you will work with a wide range of stakeholders in the organisation including sales, presales, project management, technology, service desks, billing and order & logistics.

With us you will...
- Analyze existing business processes and the customer journey and identify opportunities for improvement
- Work with key stakeholders to design and implement new processes to increase efficiency, effectiveness and/or customer experience
- Collaborate with cross-functional teams to ensure successful implementation of process changes
- Monitor and evaluate the effectiveness of new processes and make continuous improvements
- Develop and maintain process documentation and training materials
- Communicate process changes and updates to relevant stakeholders

It would be nice if you have...
- Ability to analyse problems, identify the root cause and determine potential solutions.
- Ability to challenge thinking and influence across the organisation.
- Ability to deal with ambiguity and shifting priorities
- Excellent communications with an ability to articulate complex issues in a simple and engaging way. Can communicate with all levels of the organisation.
Technically curiosity with a love of technology and people with a genuine enthusiasm for getting the most out of both

What\'s in it for you...
-28 days holiday (with the option to buy or sell 5 days) plus public holidays
-Hybrid working
-Pension matching scheme of up to 10%
-5 paid days leave for charity projects
-MyChoices portal - cycle to work scheme, 100\'s of retail discounts, shares and salary sacrifice schemes
-Vodafone family and friends discount
-Interest free commuter loan
-Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
-Access to Vodafone University and LinkedIn Learning

#TogetherWeCan #GroupResourcing #GroupTalentAcquisition #WeAreHiring #JoinOurTeam #LI-hybrid

Together we can

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone