Job Description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.WE\'RE HIRING - INTERNATIONAL ENGINEERING DIRECTORABOUT US:You\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...INGENUITY:EVERY DAY IS DIFFERENT, AND IN ALL THESE ACTIVITIES, WE\xe2\x80\x99D ENCOURAGE YOU TO SHOW YOUR INGENUITYDiversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments.We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.REPORTS INTO: EMEA IFM LEADABOUT THE ROLE:An International Engineering Manager (IEM) role working within the facilities management function of one of JLL\xe2\x80\x99s key Client portfolio\xe2\x80\x99s across EMEA/LATAM/APACThe IEM will be responsible for supporting all technical aspects of facilities services across our Client\xe2\x80\x99s portfolio. The role will be accountable for the Hard Services delivery whilst providing oversight to all sites across the regions, ensuring delivery of their objectives and the implementation of property-specific operating strategies that achieve the required standards.The IEM will work closely with both on account and Client teams, responding to requests in a timely and detail-oriented manner. Ensuring exceptional customer service is provided to both internal and external clients and key stakeholders.KEY RESPONSIBILITIES:

• Deliver Hard Services Management across all APAC/LATAM/EMEA (International) locations (budget, schedule, procurement, quality & risk)
• Provide technical capability in operations and maintenance requirements and apply standards to moderately complex documents affecting real estate projects and facilities management, including but not limited to; maintenance requirements, agreements/contracts, leases, work letters, project charters, surveys and drawings
• Ensure all locations are compliant with Local and Regional legislation where required
• Identify technical services project delivery resources from suitable contractors or through individual project qualification process; conduct standard request for proposals; completes bid analysis; recommends resources to clients
• Support and manage project delivery, resources/team providing technical services guidance and direction to achieve project goals as required, including energy and sustainability related projects
• Implement communication plans for meetings and written reports/meeting minutes to keep the Client and project resources informed, facilitate project meetings
• Communicate regularly with the Client team to build and maintain relationships and work key business partners and cross functional groups
• Implement technical facilities project documentation governance aligned with company and Client requirements
• Track progress of Technical facilities projects against goals, objectives, approved budgets, approved timelines
• Report status and variances, creates action plans to meet objectives, budget and schedule
• Implement change management routines to assess change requests, make recommendations, secure client approvals and issue change orders
• Identify technical risks, develop risk mitigation and contingency plans, and implement action plans to reduce or eliminate project risks
• Ensure specific Service Level Agreements (SLA) and Key Performance Indicators (KPI) relating to hard services are met

Promote high level of customer service to ensure and drive best practices and standardizationManage business critical/emergency situations and seek to resolve promptly ensuring minimum disruption to the businessOther duties as requested by the Customer Technical Services Manager in order to meet the changing needs and demands of the businessEnsure risk assessments and safety protocols are adhered to, keeping up to date with latest legislation and trendsWORK LIFE:In the role you will work across our International Regions which is currently spread over 36 countriesThe main business language spoken in our offices is English. Knowledge of English is essentialYou will work independently reporting to the International Account LeadYou will work over a 5-day week, Monday to FridayOn occasion you may be required to travelABOUT YOU:

• You have direct experience in delivering technical Facilities Management services within a fast paced, high profile environment in multi-country and across multiple regions
• You have worked in a similar role and have skills to lead and influence others
• You have a track record in the management of Hard Services, preferably in both self-delivered and outsourced engineering services contracts
• You have experience in financial management and budgeting, identifying cost savings/avoidance
• You are able to build and maintain positive client relations and network at all levels
• You are able to audit your own work
• You are open and have good communication skills
• You are proficient with Word and Excel and have a keen interest in technology
• You strive for excellence in what you do and share ideas for improvement
• You are organized, work efficiently and can meet tight deadlines with professionalism and service focused approach
• You are adaptable to work to requests and projects that may vary
• You have a Technical or/and Authorised Person (preferred) qualifications

Location:On-site \xe2\x80\x93London, GBRIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page
I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

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