Job Description

- Internal Sales & Technical Support Advisor

Job Title:

Internal Sales & Technical Support Advisor

Reports To:

Commercial Manager

Job Purpose

Ensure the smooth running of the department by completing tasks in a timely manner.

Duties and Responsibilities

Work alongside Business Development Managers to assist with identifying needs of end users, contractors and merchants in order to fulfil customer requirements. Liaising with merchants, end users, architects and colleagues to produce accurate plumbing & drainage quotations. Provide customers with up to date information, advice on best practice and offer technical expertise on a range of products, installation and regulatory information. Liaising closely with end users, architects, colleagues and merchants to specify, size and design attenuation tanks and source any required ancillary products. Answering technical enquiries and questions. Managing and resolving customer complaints in a timely manner. Assisting with technical and quality tasks when required.

Qualifications/Knowledge/Skills/Experience

Must be computer literate and familiar with Microsoft office programs. Experience in a similar environment would be advantageous.

Personal Health & Safety Awareness

All employees are required to:

Take reasonable care of yourself and others who may be effected by your acts or omissions with regard to Health & Safety. Cooperate with Brett Martin Ltd, in all Health & Safety matters, policies and procedures etc. to enable Brett Martin Ltd to comply with its own Health & Safety duties. Use any machinery, equipment, dangerous substances, transport equipment, means of production or safety device in accordance with Health& Safety training and instruction. Inform Brett Martin Ltd of any work situation which may represent a serious and immediate danger to Health & Safety. Inform Brett Martin Ltd of any short comings in the protection arrangements for Health & Safety. Ensure that all safety equipment is used and maintained in the correct way and any issues reported to the Technical & Quality Manager.

Discipline

Ensure that you are aware of and comply with all Company regulations, as contained in the Employee Handbook, Work Instructions and other control documentation. Maintain acceptable standards of behaviour, attendance, time-keeping, etc., as detailed in the Employee Handbook and other control documentation.

Communications

Ensure that communications are maintained at the highest possible level, keeping the management team informed of impending situations which could develop into more serious problems. Comply with the Company's Team Briefing process.

General

Ensure compliance with the company's Equal Opportunity Policy. Any other duties as may reasonably be required in line with your training and experience.
Please note that this list is not exhaustive and you may be required by your Line Manager to take on additional responsibilities/ad hoc duties as and when required.

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Sick pay
Schedule:

8 hour shift Day shift Monday to Friday
Ability to commute/relocate:

Chesterfield, S43 3JP: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please state Salary Expectation
Work Location: In person