Job Description

About the Business
Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.



Quilter oversees 119.4 billion in customer investments (as at end December 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.



Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.



High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.



At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues.



Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!
About the Role
Level: 4
Department: HR - Internal Communications
Locations: London - with travel to Southampton required
Contract: Permanent
Our culture has been evolving to empower Quilter's people to deliver even bigger results for our customers and our organisation. This is a fantastic opportunity to help shape and execute Quilter's internal communications strategy and initiatives, to support our culture of ambition, accountability and learning and connect people to our refreshed purpose and values.
You'll work to deliver exceptional and creative employee engagement that help the business to achieve its strategic ambitions by engaging and inspiring colleagues through effective communications that deliver on our people strategy and support the evolution of our organisation.
As the High Net Worth (HNW) Internal Communications Manager, you will be primarily responsible for delivering, measuring and evolving the internal communications plan for our HNW business, Quilter Cheviot - helping to support Quilter's strategic priorities and business requirements. You will also support with communications activity across the wider Quilter Group, gaining a solid understanding of the different parts of our business.
You will act as a business partner, working strategically with our HR business partners and wider communications colleagues including Press Relations and Marketing to develop strong relationships with and support senior business leaders including the Quilter Cheviot Executive Committee. You will act as a trusted adviser, providing advice and guidance to business leaders on how to communicate strategy and plans.
You will be responsible for the development and end-to-end delivery of communications and internal engagement events. Working with your Internal Communication colleagues and stakeholders to deliver timely, targeted, creative and effective communications. This will involve writing content on behalf of senior stakeholders including regular blogs, newsletters and intranet articles; creating, inputting and maintaining communication plans; and helping to run colleague events such as virtual as townhalls, colleague conferences and leadership events as well as working with our HR colleagues to deliver engagement activities to support change initiatives.
You will gain a full understanding of the various audiences and will deliver key messages according to their needs, ensuring internal communications remain outcome focused and driven by the key priorities of the business. You will cover it all, from the articulation and translation of strategy and transformation initiatives, business priorities and plans, how we're performing and supporting our clients; all things people related including talent, culture and employee experience as well as showcasing and celebrating our people, sharing stories from across our business, and so much more.
Above all, you'll belong to a passionate group of people with ambitions to make the biggest impact on the engagement and performance of our people as possible.
About YouIdeally you will have a solid level of experience in internal communications, PR or marketing functions looking after a business. Ideally experience gained from a similar Financial Services organisation, or a corporate environment. Experience in planning, creating, delivering and measuring communication and engagement plans would be preferable. You will be highly organised, able to prioritise and work to tight deadlines. You will have very strong writing and editing skills, to deliver clear and concise messages to a variety of audiences. You will enjoy working with a creative mindset and think outside the box to transform complex information into visually engaging and effective communications and colleague events, adopting new tools and technology such as AI into our ways of working. Interpersonal skills are important attributes for this role, including the ability to negotiate, influence and collaborate. You will also be a driven, proactive, quick-learner and be delivery focused with the ability to act as a trusted adviser to senior stakeholders. You will be passionate about the work you deliver and understand the impact you can have on the audiences you are communicating to. Most importantly, you will be a brilliant team player in the internal communications team, always looking for ways to learn and improve and working collaboratively to help create a highly effective, positive internal communications function. You will have opportunity to learn from an experienced, ambitious team.

#Quilter #LI-VS1
Inclusion & Diversity
We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.
Values
Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.

Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.

Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.

Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.
Core Benefits
Holiday: 182 hours (26 days)
Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
Life Assurance: 4x your salary.
Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
Healthcare Cash Plan: Jersey employees only
In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.