Job Description

The Role

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Internal Account Executive

Salary: (dependant on experience and professional qualifications)

Full Time position: Monday - Friday with core hours being 9am till 5pm

Location: Ross-on-Wye

Permanent Contract

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Ross-on-Wye Agency to join the team as an Internal Account Executive.

About the role:

Building relationships with existing customers by reviewing policies at renewal stage. Identify, develop and generate General Insurance, Financial Services and Risk Management Leads from existing and new customers to meet relevant targets and reinforce the relationship and the reputation of NFU Mutual. Day-to-day management of existing accounts by transacting changes to commercial, personal and motor policies. Dealing with general incoming commercial queries from our diverse commercial client base. Cross selling financial lines policies, cover enhancements and Risk Management Services to existing clients. Report writing, data preparation and document publishing. Please see associated job specification for full details of role and responsibilities.

About you

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Be a self-motivated individual. Be willing to learn and be enthusiastic. Excellent negotiation and relationship building skills. Excellent telephone and face to face manners. A team player. People orientated approach. Excellent time management and organisational skills. Be able to problem solve, use own initiative and judgement. Demonstrate attributes of honesty, integrity, due skill, care and diligence. Previous insurance industry experience is desirable but by no means essential as full training will be provided. Knowledge or experience of the agricultural industry is desirable. A minimum of 5 GCSE's or equivalent of A-C grade including Maths and English. Proficient in the use of Microsoft Office. A full UK driving license is required. Please clearly state all individual qualifications on your application.

Our commitment to you:

As an Internal Account Executive you will play a key role in the success of an expanding local business whilst ensuring the customer is at the heart of everything we do.



This role is an exciting opportunity for anybody who is looking to join a well-respected branch of NFU Mutual, to work within a vibrant and enthusiastic team.



You will receive full training, in a friendly and supportive environment, to ensure you are fully licensed in all the NFU Mutual products and those of their associated partners.



This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.



Please apply in writing with CV and covering letter to: rossonwye_recruitment@nfumutual.co.uk

Closing date for all applications: 23rd May 2025 or earlier if we receive a high volume of applicants.

Please note you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.