Job Description

My client is one of the leading providers in insurance and legal services with multiple offices across the UK and they are looking to recruit an experienced Insurance Services Auditor.

Positively contribute to the continual improvement cycle within the Insurance Services division.

Key Duties & Responsibilities

• Undertake call and file audits across all teams within Insurance Services.
• Provide any required feedback, guidance, coaching and/or recommendations in a 1-2-1 and/or group environment in a balanced and constructive manner.
• Report on audit findings and any follow up actions
• Keep up to date with new developments, schemes, and script changes.
• Report and escalate any identified risks, training, or performance issues.
• Actively promote and represent the Quality Assurance Department throughout the whole business and to external bodies.
• Achieve any agreed Key Performance Indicators (KPI\'s) and contribute positively to the team performance.
• Contribute where necessary, to any \xe2\x80\x9cAudit the Auditor\xe2\x80\x9d, \xe2\x80\x9cFollow Up\xe2\x80\x9d, calibration or ad-hoc audit programmes to ensure there is always a consistent approach and scoring to business-wide auditing.

Experience & Knowledge

• An ability to work using own initiative within agreed boundaries, as well as in a team, to achieve maximum results.
• Relevant experience of working in a call centre environment
• Ability to interpret information, identify risk and provide feedback in a clear and concise manner.
• Excellent interpersonal and communication skills (both written and oral)
• Ability to work under pressure and flexibly to meet business and department deadlines.
• Ability to be agile and adaptive, to be flexible, open to and embracing change.
• Meticulous attention to detail
• Have a clear understanding of good customer service.

Benefits

• 30 days holiday per annum inclusive of bank holidays or day in lieu where applicable
• Hybrid working model (in relevant role)
• 2 x Volunteering days to support charitable initiatives.
• Matched Giving - up to \xc2\xa3250 matched for personal charity fundraising for a registered charity
• Medicash cash plan - claim back dental / physio / optical appointments.
• My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools.
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test (in relevant role)
• Active network of Wellbeing Champions - providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues.
• Dress for your day policy

If you are looking for a new challenge and an opportunity to work for a leading firm that truly value their employee\'s development, please forward an up-to-date copy of your CV to c.orrell@clayton-legal.co.uk or call Chris on 0161 914 7357 for an informal discussion.

Additionally, refer a friend or colleague to us and receive \xc2\xa3500 in vouchers if we assist them in securing a new career. Terms apply.

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