Job Description

Role title Customer Services Advisor Circa \xc2\xa317,000-\xc2\xa320,000 Salary (dependant on experience) Full Time position, Permanent Contract Location: NFU Mutual Durham Agency (Meadowfield Industrial Estate) 35 hours per week 9am-5pm Monday to Friday Introduction to NFU Mutual NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.\xe2\x80\xaf We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.\xe2\x80\xaf As a mutual, supporting our customers and paying their claims comes first.\xe2\x80\xaf We are a top ten UK insurance company and the UK\xe2\x80\x99s largest rural insurer, with an agency network of over 250 local offices. About the Agency As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.\xe2\x80\xaf An exciting opportunity has now arisen within the Durham Agency. About the role: You will be dealing with our existing and potential client base providing quotations for new policies, amendments to existing policies, office administration, billing and helping with claims. About you: You will need to be able to use Word, Excel and Email. Attitude to work is key. We need a bright and enthusiastic team member who isn\xe2\x80\x99t afraid of speaking to people face to face or over the telephone. A proactive outlook is essential. Our commitment to you: We will provide you with a full suite of product based training in house and support your learning journey with NFU Mutual specific content. Please apply in writing with CV and covering letter to: Kate Sowden at kate_sowden@nfumutual.co.uk or call 0191 378 9508 for further information. Your data will be stored on file for six months. Closing date for all applications: 18thDecember 2023 Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly. Job Types: Full-time, Permanent Salary: \xc2\xa321,735.00-\xc2\xa322,880.00 per year Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Durham: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person