Job Description

Installation and Support Engineer

Bristol

(With Travel in the South West)

iFacility is leading technology Company providing security integrated solutions to Companies throughout the UK. Our customers come from a wide range of business sectors, including retail and leisure, with names such as Greggs, Burger King, the gym group, Thatcher's. As a business we are experiencing a time of growth and this is where you come in!

Working within our Operations team we have an exciting opportunity for you to build on your knowledge and experience support customers in a field-based role. The key to success is to be a self-motivated to provide the highest level of customer service!

Key Responsibilities:

Installing security systems according to System Design Specification adhering to Industry Standards Carry out scheduled maintenance checks as per the agreed standards to all areas of installed security systems Trouble shoot, fault find, resolve or replace issues with security hardware and cabling Complete all field visit paperwork for both installation and maintenance visits as per the agreed iFacility standards before leaving site Provide basic training of systems with customers on site Update customers with outcomes of visits to sites, confirm next actions and revisits as needed. Making sure this information is conveyed to the remote support team to arrange next actions and revisits Maintain personal learning and updates in knowledge of systems used and changes to hardware and installation methods Adhere to all Health and Safety training and legislation, keeping your knowledge updated to changes within this area Participation in in-house or external training activities including certification and H&S training as required Any other duties required to carry out the role of Installation and Support Engineer

Essential Experience -Skills Knowledge and Behaviour:

Set an example of excellent quality and safety when installing security systems. Experience of using hand and power tools for the installation of CCTV Systems Demonstrate capability to work in line with Health and Safety legislation as well as working in a safe manner at all time for yourself and others on site Demonstrate attention to detail while installing and maintaining systems Have a good range of experience in different business sectors such a retail, manufacturing, security installation Working on a range of brands of manufacturer security products Demonstrate you have worked in a range of environments with minimal guidance Demonstrate flexibility within working hours and work schedule Able to travel including overnight stays for training or work outside of region as requested Installation, routine maintenance and troubleshooting experience on Intruder system Installation, routine maintenance and troubleshooting for Access systems Installation, routine, maintenance and experience on CCTV systems and data installations. Be able to pass security vetting- DBS, Credit check and references for up to 7 years previous employment Adhere to Company policies and procedures Promoting the Company through best practice, maintaining personal and vehicle presentation

Qualifications:

Hold a valid CSCS / ECS card or be prepared to attend training Minimum of 2 years' experience in security installation and maintenance (experience in all areas is not essential, but a broad skill set is preferred) Understanding of quality standards UK Driving licence - Essential Good computer skills Experience of driving a Company van, tools and equipment

Personal Qualities:

ositive, can-do attitude, to respond to customers in a timely & professional manner Self-motivated, good communication skills, able to build rapport with customers Use your initiative to problem solve to find suitable solutions or able to report issues in a timely manner to customer service team Demonstrate organisational and planning skills Honest, reliable, trustworthy, friendly, punctual and a good time keeper Willing to learn, take on responsibility for own personal development Enjoy communication, able build working relationships, be respectful of others Have a passion for providing the highest levels of customer service Motivated to learn new skills and knowledge within the role and business Team player, willing to share knowledge and experience and carry out training if required or supervise another member of the team

Benefits:

Overnight allowance for occasional staying away Monday to Friday working - Paid overtime- Weekends Employee Assistance Programme Professional and friendly working environment
iFacility is an Equal Opportunities Employer and abides by the Equalities Act 2010

The successful candidate will be subject to a Basic DBS, 5-year employment reference history, Credit Search, social media check, ID Verification, Right to Work Check, and 5-year address verification.

For more information, visit our website; http://www.ifacility.co.uk

If you are interested in this role then please send your CV to careers@ifacility.co.uk. I look forward to hearing from you.

Job Types: Full-time, Permanent

Pay: 28,000.00-35,000.00 per year

Schedule:

Monday to Friday
Work Location: In person

Application deadline: 26/05/2025
Reference ID: Instengbristol