Job Description

What is the job?

The ideal candidate will be expected to manage non-technical Opportunities for the local sales region, as well as supporting the wider customer facing teams with special administrative functions.

Working Hours:

Monday to Friday 09:00 am - 17:30 pm (Hybrid working available)

Requirements:

2-3 years of experience within a customer-interfacing role Active listening and problem solving skills Ideally be a "champion" in all customer service related processes An excellent standard of written and verbal communication skills Organizational and project management skills. Quick learner with ability to adapt to and implement new procedures Demonstrated proactive and positive approach to problem resolution

Who we are?

Thorlabs is a global, industry leading optical technologies company. We are experts in the design and manufacture or a range of innovative photonics products. We use these products in manufacturing and research, from fibre optics to piezo motors. We are the gold standard with optics laboratories worldwide. There are now 22 facilities across the world in 9 countries. Here in Ely, we are responsible for the Motion Control and Optical Tables product line.

Where you will be working?

It's a hybrid role with some travel, working in our new purpose-built facility in Witchford, Ely as well as your home. Our purpose-built facility is just 12 miles from Cambridge, within the beautiful mediaeval city of Ely. There are train and bus links to Ely from Kings Cross and Liverpool Street London, and our site is within distance of Ely train station and Ely Bus station.

Requirements

Key Responsibilities include but are not limited to:

Be the main contact for our key customers in all segments (scientific, industrial, OEM, channel partner), support them with all administrative sales related tasks (pre and post sales). Work closely with Customer development and tech sales teams ensuring that the customers' specific needs are consistently met. Develop a deep understanding of the customers administrative purchasing requirements and proactively offer solutions to streamline processes (e.g. EDI connections, punchout catalogs, invoicing processes). Inquire internally about sales prices for repeat specials and high volume pricing (planner) Project management for long terms sales agreement, proper documentation in CRM. Follow up with key OEM customers prior ending of their frame contracts, proactively generate follow-up business Systems quoting/negotiation for administrative requirements of purchasing process New Lead qualification and opportunity account management, Follow up with customers on large quote inquiries > 15k Work in CRM to handle key customer projects and ensure smooth interfacing to other departments Anticipate and proactively manage customer needs to prevent escalation Effectively communicate and coordinate with our global offices to fulfil customer requests Provide value added administrative after sales service to our key customers, ensuring their purchasing needs have been fulfilled.

What will you get?

At Thorlabs there are lots of opportunities for inhouse customised training and development that accelerates your career progression. We have free onsite parking, free refreshments, as well as an entertainment area in our large canteen for your enjoyment.

And the benefits are?

Competitive Salary to attract the best, plus an excellent benefits package including pension, health care, 25 days holiday plus public holidays.

Job Reference:

THOR-VC-1249



This is a rolling campaign, so we will actively interview applicants. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.



We welcome applications from persons who are over 18 years old.

This is a legal requirement, further information is hereSchool leaving age - GOV.UK (www.gov.uk)
This role does not currently meet the UK Visas and Immigration criteria for obtaining a Skilled Worker Visa we are therefore unable to accept applications that require employer sponsorship in order to obtain a Skilled Worker Visa.

We would encourage all internal applicants to inform their line managers of their interest in this position.

Benefits

-Contributed Pension Scheme -Group Life Cover -Private Health Care -Group Income Protection & more.


Please apply through the Apply for this job button or send a copy of your CV along with a covering letter and your salary expectations to: Human Resources at Thorlabs Ltd, 204 Lancaster Way Business Park, Ely, Cambs, CB6 3NX or e-mail recruitment@thorlabs.com.


We are Disability Confident Committed

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must have a valid permission to enter or remain in the UK with no condition that prevents them from working in the UK. Documented evidence of such permission will be required from candidates as part of the recruitment process.