Job Description

Job title: UAV In-Service Support Engineer

Location

:

Maidenhead, Berkshire

Salary range: 35,000 - 50,000 DOE

The Malloy Aeronautics Team:

Malloy Aeronautics Limited specialises in the development of heavy lift Unmanned Air Vehicles (UAVs) for both civilian and military uses. Located in Berkshire, our operations are notable for their focus on in-house design and manufacturing. This vertical integration means we control the production of most aircraft components on-site, enhancing our ability to innovate and maintain high standards across all stages of development.

About The Role:

As a UAV In-Service Support Engineer, you will be reporting to the Malloy T150 Product Owner. This exciting role will place the right candidate at the forefront of unmanned air system development in the UK.

We seek a highly motivated engineer to join a dynamic and innovative product management team to provide ongoing technical support to our customers in the operation and maintenance of our UAVs. As a

UAV

In-Service

Support Engineer,

you will be responsible for delivering technical support, conducting system investigations, repair coordination, and documentation updates for in-service UAV platforms. Working as part of a product integration management team, you would ensure that products remain operational, compliant, and supported throughout their lifecycle by acting as a bridge between engineering, customers, and operations.

You must have a British Passport and be prepared to travel to customers sites Globally (less than 20% travel)

What you'll being doing:

Serve as the primary technical point of contact for in-service systems, providing expert support to internal teams and external customers.

Lead the investigation for system faults, performance issues, and user-reported anomalies, delivering clear root cause analysis and effective resolutions.

Perform detailed log file reviews, diagnostics, and trend analysis to support proactive maintenance and issue prevention.

Coordinate and support repair and recovery efforts, both in the field and internally, ensuring compliance with product standards and service agreements.

Maintain accurate configuration status records, ensuring all updates, modifications, and system changes are fully documented and traceable.

Represent the company in customer reviews, technical meetings, and operational briefings, communicating technical insights clearly and professionally.

Own the lifecycle of technical documentation updates, including user manuals, service bulletins, integration guides, and maintenance procedures.

Collaborate closely with engineering, product, and operations teams to drive continuous improvement, ensuring systems remain reliable, supportable, and compliant throughout their lifecycle.

Support system integration activities, ensuring seamless compatibility between hardware, software, and customer-specific infrastructure across operational environments.

Essential Skills and Experiences:

Qualified to Degree level or equivalent in a relevant STEM discipline and or aviation

Experience in a product support, maintenance, or field engineering role within an aerospace or high-tech industry.

Knowledge of fault and occurrence investigation and analysis methodologies.

Familiarity with configuration management, change control, and technical documentation standards.

Excellent written and verbal communication skills, including report writing and customer interaction.

Strong organisational skills with the ability to manage multiple tasks in a fast-paced environment.

Desired Skills and Experiences:

Previous commercial and industrial experience.

Experience of integrating complex systems and/or systems engineering.

Experience with UAS and autonomous systems.

Experience working within defence.

Understanding of Military Aviation Authority (MAA) regulatory frameworks.

Benefits you may be eligible for:

We have obtained Bronze Level Armed Forces Covenant

Company Pension Scheme

Access to 24 Hour Helpline

Employee Stock Purchase Plan (BAE Systems Share Incentive Plan)

Cycle to work scheme

Additional holiday with long service

Healthcare cash plan

20 Days of Annual Leave + Bank Holidays

Statutory Sick Pay

Three-Day Long Weekend Every Fortnight (Fri-Sun)

Freshly Cooked Lunch on working Fridays

Casual Dress

On-Site Parking

Why Malloy Aeronautics?

Our company benefits from a streamlined process where engineering teams are involved in the entire lifecycle of our UAVs -- from initial design through to production. This setup not only speeds up the development process but also improves the efficiency and effectiveness of our product launches. We value professionals who have a background in both research and development (R&D) and design for manufacture, as their expertise is crucial to our rapid and precise product development cycle.

Please be aware that many roles working for Malloy Aeronautics will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Malloy Aeronautics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Note:

If you have not heard from our recruitment department within 14 days, unfortunately you have not been successful.

Job Type: Full-time

Pay: 35,000.00-50,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Employee stock purchase plan Free flu jabs Free parking On-site parking Sick pay
Schedule:

Monday to Friday
Ability to commute/relocate:

Maidenhead SL6 3NJ: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: MA158