Job Description

Our client is continuously expanding and as part of their growth they are looking for a Infrastructure Operations Engineer to join the team. Based in their Bracknell head office, the Infrastructure Operations Engineer will be responsible for creating, approving and executing changes associated with both the initial deployment and life-cycle management of all hardware and software, internal and external, deployed on production platforms.

The infrastructure role acts as an escalation point for engineering departments for customer faults. The jobholder will be expected to work closely with other teams within the business to ensure customer pipelines are correctly factored in to the capacity management of the platforms.

As an Infrastructure Operations Engineer, your responsibilities will include:

Monitoring & Maintenance

• Ensuring that correct alerting is configured and local work instructions are up to date
• Researching/defining monitoring and observability best practices
• Proposing, approving and implementing long term fixes for recurring issues
• Actively monitoring the NOC

Faults / Escalations

• Act as an escalation point for faults, attend/lead investigation into incidents and complete follow up tasks
• Propose solutions for preventative measures to mitigate recurrence of issues
• Create, approve and implement solutions to faults

Software Deployment

• Review of application designs and work instructions
• Installation of new services and upgrades of existing services
• Writing, approving and executing changes of low to medium risk levels

OOH Work

• Act as a level 1 operations escalation on a rotational basis
• Complete OOH changes for own projects where relevant
• Attend datacentre sites when required
• Complete overnight shifts on a rotational basis

Training

• Mentor and train rotational engineers.

The successful candidate will demonstrate:

• A Bachelor\'s degree in STEM or a relevant subject.
• Experience in a customer-facing role.
• Strong problem solving skills.
• Experience in a technical support role- desired but not essential.
• Good analytical skills.
• High attention to detail.
• Ability to work under pressure and to tight deadlines.
• Good standard of written and verbal communication.
• A good \xe2\x80\x9cteam\xe2\x80\x9d attitude towards other departments in the business in order to make sure that communication and assistance is received in a timely and professional manner.
• A recognition of a need for speed in managing and resolving escalations and objectives.
• A commitment to the goals of the team, to ensure service stability and improvement for all clients.

With over 30 years of experience and strong partnerships across various sectors, including forces, government, technology, and banking, we are dedicated to delivering top-quality candidates who excel in your market.

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