Job Description

All locations: Manchester and Birmingham

Work Style: Hybrid (2-3 days a week from office)

Why this job matters

BT is seeking an Infrastructure Engineering Specialist to join our Secure Development SRE Team. You will manage the implementation, operations and support, of one or more IT infrastructure management tools, centering on but not restricted to Vulnerability and Compliance Reporting Tools used by BT.

We are a self-contained SRE team responsible for implementing, running and supporting a diverse range of tools which support the management of our core IT infrastructure. This includes tools which manage network and IT security, Physical Security and compliance, automated software delivery and software discovery; as well as several other IT estate management functions.
This is built on an ethos of continuous improvement; empowering the whole team to be actively engaged in improving our processes and our performance.

What you\'ll be doing

• Leads the maintenance of IT Infrastructure components, tools or locations and executes the designs on services (e.g., network, security, storage, compute), which are to be produced in line with design standards.
• Provides advanced technical knowledge and expertise where needed to support managers, principals or technical experts to resolve complex issues.
• Leads the day-to-day support for internal tools and system health, as well as infrastructure implemented for all projects and managing customer support contracts.
• Writes documentation and builds tooling that makes the infrastructure easier to use and manage.
• Drives the documentation of the processes, measurements, and assessments required for both individual work and projects.
• Leads the activities and collaborates with team members in the installation, configuration, maintenance, support, and optimisation for all network and infrastructure hardware, software and communication links.
• Audits and reports on the performance and the overall health of the network and infrastructure and recommends or initiates corrective action or enhancements.
• Champions, continuously develops and shares with team knowledge on emerging trends and changes in infrastructure engineering best practices and industry standards.
• Mentors other infrastructure engineers, helping to improve the team\'s abilities by acting as a technical resource

What you\'ll bring

Mandatory:

• Experience of Continuous Improvement
• Working with wider programme/LoB delivery organisations
• Communication and stakeholders management: Strong experience of communicating complex detail to technical and non-technical audiences and develop good relationship with customers, vendors and cross functional teams
• Technical Expertise:Broad technical experience across a range of IT infrastructure disciplines (eg, networks, datacentre infrastructure, operating systems etc)
• Troubleshooting: Applies problem solving methods to repair failed products or processes.
• Incident Management: Ensures that any incidents affecting processes and performances of relevant technology services or systems are managed appropriately to mitigate risk and minimise disruption.
• Design: Implementation design of technical components in response to evolving business requirements.

Desirable but not vital:

• IT security and compliance
• Application implementation / solution design
• Physical Security
• Datacentre infrastructure
• Software development
• Vendor management
• Project /Team Management

Your Benefits

At BT, we entertain, educate and empower millions of people every single day. We\'re a brand built on connecting people - whether that\'s friends, family, businesses or communities. Working here, you\'ll receive an attractive salary and a range of competitive benefits, but - more than that - you\'ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity.

Benefits of working for BT include:

• Tailored training and development opportunities to continue to build your career
• 10% on target bonus
• 25 days\' annual leave (not including bank holidays), increasing with service
• Life Assurance
• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• Direct Share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans
• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
• 3 volunteering days per year
• Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network

Our leadership standards

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says \'We embed diversity and inclusion into everything that we do. It\'s fundamental to our purpose: we connect for good.\'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you\'ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won\'t be alone: we\'ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

BT