Job Description

At Browne Jacobson, we\'ve always worked across business and society, and this expertise sets us apart. Social and environmental impact are at the top of our business agenda. We champion fairness, make the complex simple and forge connections between clients to find creative solutions. This is how we improve outcomes for every person, community and business we serve.

With offices in Birmingham, Dublin, Exeter, London, Manchester and Nottingham, we\'re a UK & I based law firm with an international reach. Our sectors include: health; real estate and construction; education; energy and infrastructure; financial services; government; insurance; manufacturing and industrials; and retail, consumer and logistics.

We nurture talent at all levels and from every background and celebrate what makes people individuals. Law needs all voices to reflect the society it serves and we\'re working towards social mobility, diversity and inclusion in our firm - and our profession. We strive to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance. We focus on wellbeing and individuality, so that all our people can thrive.

What is the working practice for this role?

The firm operates a set of core principles that guides our working practice. It\'s called \'One Firm, Wherever You Are\'.

You might have enjoyed working from home and would like to split your time between there and the office/ other work locations. Others may be eager to return to the office on a more regular basis. We believe that a regular level of in-person contact is an important way to build connections with your colleagues, enhancing knowledge and idea sharing and enabling all of us to benefit from the vibrant office culture Browne Jacobson has to offer.

Our expectation is that, on average, you\'ll work from home for no more than three days per week, with the remainder of your time either spent with your colleagues in the office or working from other locations as work demands dictate, e.g. courts, client offices, conferences etc. This is an average expectation over time and we know that there will be variations from week to week. Equally, there will be individual circumstances in which a different pattern of work is needed, for example as an agreed reasonable adjustment for colleagues with a disability or long-term medical condition.

We believe this approach:

• fits with our values and personality;
• will enhance our performance through greater flexibility;
• advances our ambitions as an inclusive employer - helping you better balance work and family/life commitments;
• offers opportunities to reduce our carbon footprint (travel, office services etc.), a key ambition underpinning our corporate sustainability plan

Why is this role important and how does it fit into the team, department and wider firm?

The role of Infrastructure Engineer is to support the Infrastructure Manager in the smooth day to day running of the IT infrastructure and relevant services. You will act as the primary escalation point for technical queries from the service desk to assist in resolving customer incidents in line with SLAs. Incident resolution may involve the use of diagnostics and help request tracking tools, as well as providing in-person, hands-on help at desktop level.

Within this fast-paced environment, you will need to receive, prioritise, document and actively resolve customer requests whilst striving to deliver the highest level of customer service.

What does the role actually involve?

• Ensure the on-going operational efficiency of all aspects of the firm\'s IT systems
• To be responsible for the operation and integrity of the firm\'s data backup solutions and to ensure that policies and procedures are implemented and adhered to at all times
• Provide technical diagnosis of incidents and service request and implement solutions
• Maintain network and PC operating systems and support server and client PC software
• Maintain and renew the design and specification of the network and telecommunications infrastructure
• Identify trends for ways to prevent future problems
• Access software updates, drivers, knowledge bases, and FAQ resources on the Internet to aid in problem resolution and update knowledge bases with new identified fixes
• Travel to other offices as and when required
• To undertake any other tasks reasonably required in the course of performing the job, as set out by the Infrastructure Manager
• To undertake project work where involvement from a technical aspect is required
• To support upgrades and changes outside of normal business hours as and when required

Person specification

What technical skills are required for someone to be successful and enjoy the role?

Essential

• Experienced in implementation and administration of: Azure (SAAS, PAAS, IAAS) Microsoft 365, Exchange Online, Vmware, Powershell, SAN storage, SCCM, Colo datacentres, VPN,
• Knowledge and extensive experience of WAN/LAN administration, configuration including WINS/DNS/DHCP/Group Policy
• Knowledge of ITIL processes and have previously worked within an ITIL environment

Desirable

• IT qualifications, either MCSA, MCSE, MCITP or ITIL
• Experience with Netapp, Microsoft System Centre suite, document management systems, practice management systems, case management systems, c-class BladeSystems, HP switching, VPLS, network access control, ISO 27001, Unified Endpoint Management, Active Directory, Firewalls, Security Platforms

Who would be a good fit for this role?

As part of the Infrastructure team, you would be expected to have the following skills and experience:

• Previous experience in a similar role
• Significant experience in a hands-on IT support role
• Excellent written and verbal communication skills
• Able to work independently and manage multiple projects and tasks simultaneously
• Highly organised, structured with excellent attention to detail
• Resilient and motivated
• Friendly and outgoing with a positive attitude

Browne Jacobson