Job Description

Details

Reference number

326733

Salary

\xc2\xa323,847

Job grade

Administrative Officer

Contract type

Permanent

Business area

DVSA - Strategy & Policy, Digital and Technology

Type of role

Information Technology

Working pattern

Flexible working, Full-time, Part-time

Number of jobs available

1


Contents

• Location About the job Benefits Things you need to know Apply and further information

Location

Swansea
About the job

Job summary

A rewarding job where you earn while you learn! Do you have excellent problem-solving skills? Are you an ambitious person who loves to exceed goals? This role combines learning and practical on the job training. At the end of it all, you\'ll have a Level 4 qualification in IT Infrastructure. You\xe2\x80\x99ll be fully supported to meet the learning requirements of the qualification. The higher apprenticeship will be delivered by ALS Training, a leading provider of training, learning and development solutions with over 2,000 Apprentices in learning each week. Make no mistake, it\xe2\x80\x99ll be hard work. You\xe2\x80\x99ll need to be highly motivated, but we\xe2\x80\x99ll help you balance your work and studies, better still, you will enjoy a host of great benefits. This is a great opportunity to gain a long career with DVSA\xe2\x80\x99s Digital Infrastructure team. If this sounds like you then please apply! We can\xe2\x80\x99t wait to hear from you!

Job description

This role assists in the running of DVSA\'s corporate and Cloud infrastructure, helping to provide a high-quality service and delivering value for money through the use of in-house resources and specialist and commodity suppliers. The work takes place across four main areas - EUC (End User Compute), Platform Services, Network Support and Operational support. Responsibilities include, but are not limited to;

• Assist the engineers on change projects and continuous improvement to replace or enhance the current service provision.
• Assist the engineers in the monitoring of the operation of DVSA\xe2\x80\x99s infrastructure, helping to ensure that systems provided meet requirements, suppliers are meeting SLAs, and faults are tracked.
• Build solid relationships with internal teams to make sure a quality service that delivers to OLA\xe2\x80\x99s and SLA\xe2\x80\x99s with the business and has robust and repeatable release processes.
• Building strong relationships with key suppliers to ensure seamless delivery across internal and outsourced resources.

For more information about the role and responsibilities please see the attached Candidate Pack.

Person specification

To thrive in this role, you will have knowledge of Networks, Cloud Technologies and Desktop Operating systems. You have excellent communication skills in varying circumstances, with the ability to tailor this to your audience. You are enthusiastic towards learning and development, specifically infrastructure related IT skills. We are seeking an individual who can pick up new skills with ease, being able to organise your time effectively and balance your work and studies. Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Eligibility To be eligible for this higher apprenticeship, you must:

• Must hold one of the following:
  • A Levels, or equivalent educational attainment, including the Level 2 IT Diploma, Welsh or International Baccalaureate or other relevant Level 3 or 4 qualifications.
  • An Apprenticeship (Level 3).
  • Employment within the technology/telecommunications industry for a number of years and can demonstrate that they have a reasonable expectation of achieving the required outcomes of the Higher Apprenticeship.
• Have the right to work in the UK.
• Not be in full-time education.
• Not be in receipt of funding for other learning programmes at the point of enrolment for this higher apprenticeship.
• Have valid and eligible residency status and be resident in the UK for 3 years before the start of the higher apprenticeship.

If you currently hold or are working towards a similar qualification of the same level or higher, then you will not be eligible to apply for this vacancy. In order to be eligible for our higher apprenticeship vacancy, any qualifications previously held or currently being worked towards must differ in content so that this higher apprenticeship provides substantial new skills. If you apply and are found to possess the above: your application will not be considered; any offer of employment will be withdrawn, and your contract will be terminated. Potential Apprentices should bear in mind that a Higher Apprenticeship combines the challenges of higher level education with full-time employment, and should be prepared for the greater volume and level of study than Level 3 qualifications and Apprenticeships. This Higher Apprenticeship includes the following essential skills: Application of Number Level 3, Communication Level 3, ICT Level 3. If these or an equivalent are not already held then they will form a key part of your apprenticeship. Additional Information You will be fully supported to complete the higher apprenticeship. On completion we will seek to continue your development with the potential of becoming Senior Infrastructure Engineer. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week. This role is based in Swansea, where presence at this site will form part of the working arrangements agreed with you. We operate a hybrid working model that allows you to work between home and office locations, giving you greater flexibility about where and when you work. Please note that there will be occasional travel required with this role to other DVSA locations, including overnight stays. About Us The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. We\xe2\x80\x99re working hard to:

• Make roads safer
• Improve services for our customers
• Make road transport greener and healthier
• Harness the potential of technology and data
• Grow and level up the economy

We\xe2\x80\x99re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society. We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.

Behaviours

We\'ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Changing and Improving

Benefits

• An environment with flexible working options where we encourage a great work-life balance
• Exceptional pension with an employer contribution of an average of 27%
• Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30
• 8 Bank Holidays plus an additional Privilege Day to mark the King\xe2\x80\x99s birthday
• Latest IT and Tech devices
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
• Wide range of discounts schemes on high street names
• Employee assistance program for health and wellbeing
• Cycle to work scheme and Gym membership offers
• For more information see visit our careers page

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

The sift is due to take place 14 - 15 December 2023. Interviews are likely to be held during week commencing 08 January 2024. This interview could be conducted face to face at our office in Swansea, details of which will be provided to you should you be selected for interview. We\xe2\x80\x99ll try to meet the dates we\xe2\x80\x99ve set out in the advert. But there may be occasions when these dates will change. We\xe2\x80\x99ll give you plenty of notice of any important dates. How to Apply As part of the application process you will be asked to provide a CV and Personal Statement. Further details around what this will entail are listed on the application form. For your Personal Statement, please provide detailed evidence of the following:

• Your knowledge of Networks, Cloud Technologies and Desktop Operating systems
• Your experience of when you have demonstrated excellent communication skills
• Your experience of solving problems

Your personal statement will be limited to a maximum of 750 words. The selection process will be designed specifically for the role. As a result, your assessment will include:

• An interview

If you would like to find out more about what it\xe2\x80\x99s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events. You\xe2\x80\x99re encouraged to become familiar with the candidate pack as you may be assessed against any of the criteria recorded within. The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. You can read more about Success Profiles here. Reasonable Adjustments As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes. Complete the \xe2\x80\x9cAssistance required\xe2\x80\x9d section in the \xe2\x80\x9cAdditional requirements\xe2\x80\x9d page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you\xe2\x80\x99re deaf, a Language Service Professional. If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Document Accessibility If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the \'Contact point for applicants\' section. This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance. Further Information For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role. Pre-employment Checking Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant\xe2\x80\x99s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Who can start an apprenticeship

To start an apprenticeship, you\xe2\x80\x99ll need to be:

• 16 or over
• living in England
• not in full-time education

You can apply for an apprenticeship while you\xe2\x80\x99re still at school but you\xe2\x80\x99ll need to be 16 or over by the end of the summer holidays to start the apprenticeship. Please note if successful you must be 16 or over to undergo the relevant security checks.
Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\'s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• 
  Name :
  Nathan Mullock
  Email :
  nathan.mullock@dvsa.gov.uk

Recruitment team

• 
  Email :
  dftrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here