Job Description

Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?

Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch & Ben Lomond, Scotland s first National Park truly is a magical place.

The role:

We have a rare opportunity for an experienced Information Services Manager to join our small but mighty team, providing ICT & GIS support services for Loch Lomond & the Trossachs National Park. This is an exciting opportunity to join a fast paced and high performing organisation at a truly pivotal moment for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption, and begin planning our new Digital Strategy.

An experienced IT professional, your strategic thinking and adept leadership will come into play. You will turn vision into reality, propelling our organisation forward with your expertise, and drive digital developments, work to leverage the full potential of digital and data services wherever possible, and ensure deadlines are met while infusing every aspect with confidence, credibility, and innovation.

As someone who has a background in a technical ICT/GIS role, you will share ideas, insights, and expertise with key partners, whilst ensuring alignment with the objectives of the public service reform agenda and digital transformation, in coordination with partners within the Nature Division of the Scottish Government.

Responsibilities:

• Ensure the seamless provision and continuity of secure and efficient ICT, GIS, telephony, data, web, and intranet systems that align with the business needs of both National Park Authorities. This includes overseeing help desk operations, security, ongoing maintenance, business continuity, and cybersecurity incident response planning, as well as providing advice, expertise, and information concerning ICT, telecommunications, and web infrastructure (including the digital shopfront of the organisation) and oversee the effective monitoring of these systems.
• Collaborate with Management Teams to formulate necessary ICT, GIS, telephony, or data strategies and policies. This encompasses substantial contributions to the strategic evolution of our digital services, catering to both internal and external customers.
• Ensure management, monitoring, and reporting of all IT, GIS, telephony, and data budgets. Drive continuous enhancements within the sphere of responsibility, overseeing allocation of budgeted resources across both National Park Authorities.
• Foster pertinent partnerships and engagement with external entities, particularly among key partner organisations. This collaboration aims to cultivate best practices, facilitate knowledge sharing, and identify avenues for service improvement and enhanced efficiency.
• Exhibit an in-depth comprehension of emerging ICT technologies and their application to augment services.
• Analyse issues, assess alternatives, and formulate well-structured recommendations.
• Champion initiatives to enhance user awareness, encompassing training, to promote more efficient and sustainable utilisation of ICT and GIS systems, data, web infrastructure, and telecommunications.
• Oversee the provision and management of effective, secure, and efficient GIS, e-planning systems, and data management services. These services will cater to the organisations statutory obligations, as well as support strategic projects and initiatives.
• Effectively lead the ICT/GIS teams, ensuring their functions align with business needs and achieve their defined objectives.
• Undertake any other duties appropriate to the grade as required.

Who we are looking for:

Your skills, abilities and experience should include:

• Demonstrable experience of technical strategy development
• Demonstrable experience in infrastructure management including networking, server and storage management, firewalls, backup, and recovery
• Demonstrable experience in managing Cyber Security systems and adhering to Cyber Security standards such as Cyber Essentials Plus, ISO27001
• Excellent project and budget management experience
• In depth knowledge of VMware ESXi and VMware Horizon technologies
• Experience of managing and developing a M365 Environment
• Ability to translate complicated technical information to meet the information needs of a variety of audiences
• Articulate with excellent people skills
• Ability to work collaboratively within both NPAs and in partnership with others
• Good negotiating and contract management skills
• Experience in managing Cybersecurity Incident Response Plans
• Degree or equivalent in computing or closely related discipline
• Full UK driving licence or access to a driver if disability prevents driving
• Flexible approach to working hours as evening and weekend working may be required

Ideally, but not essential, you ll also have:

• Experience of MS Exchange 2016 onwards, MS SQL Server 2012 onwards, Windows Server 2016 onwards
• Experience with Cisco networking equipment
• Experience of managing or delivering GIS or ePlanning services online
• Experience of Ordnance Survey and other geographic data management
• Experience of developing and implementing data strategies
• Experience of working with Scottish Government Digital Service Standards
• Mail service administration including SPF, DMARC and DKIM
• Excellent troubleshooting skills of DNS, SMTP, DHCP, TCP/IP protocols and routing
• Strong knowledge of Windows server based networks including active directory and group policies
• Deep understanding of IT security including Firewall technology & VPN connectivity
• An understanding of the operation of the statutory planning system
• Knowledge of FOI, EIR, DPA, INSPIRE and other relevant data and information-related legislation
• An understanding of user needs and using them to design digital services
• Membership of appropriate professional body
• Cyber Security qualifications

Closing Date: 9:00am, 29 August 2023.

Interview dates are set for w/c 4 September 2023.

Loch Lomond & The Trossachs National Park