Job Description

London College of Communication (LCC) is seeking a customer focused, personable and highly organised individual to provide a fully functional reception and support service for the College\'s Information Centre.

As the Information Centre Advisor, you will act as the first point of contact in providing front-line assistance and comprehensive support to external visitors, current students, and members of academic, technical, professional, and administrative staff. The role is busy and varied and your excellent organisational skills will be key as you assist in the planning and delivery of events, manage diaries and hospitality requests, training ambassadors and supporting evening and weekend events. You will also plan and lead tours of the College for prospective students and new staff and will work closely with the Information Centre Manager on strategic developments and projects.

This role also involves you taking responsibility for maintaining and developing the Centre\'s visual content, so a knowledge of Adobe CC suite (Acrobat, Illustrator, Photoshop, InDesign) and visual design and communication skills (layout, colour theory, typography, photography) would be desirable.

About you

The successful candidate will possess experience of working in a frontline, customer focused role gained in a HE / FE environment. Knowledge of Salesforce CRM and of assisting in the support and delivery of events is also required.

If you are committed to providing excellent customer service and can use your strong interpersonal skills to develop highly effective working relationships and a positive culture of collaboration, we would love to hear from you.

Previous applicants need not re-apply.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Lesley Wilkins, Senior Resourcing Adviser, lcc.jobs@lcc.arts.ac.uk or telephone: 020 7514 7985

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. UAL is ranked second in the world for Art and Design in the 2023 QS World University Rankings. The University is made up of 6 renowned Colleges: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts.

In 2022, we launched our new 10-year strategy, \'The world needs creativity\'. Our strategy has three Guiding Policies. We identified the challenges and opportunities that are most important to UAL and our future and the guiding policies are our response to each of these issues in turn. Creativity is a skill vital across the economy and society. In today\'s knowledge economy, this will become increasingly so.

To give our students the skills they need, we must change the way we teach and deliver a rich and rewarding student experience. By doing so, in partnership with our staff and students, we will ensure our students are equipped to work in sectors beyond the creative industries. Our students will have the careers they want, the economy will have the creative skills it needs, and we will build a better world.

Our culture

UAL is home to a diverse body of over 6,000 academic, professional and technical staff who support more than 21,000 students from 130 countries. We are proud of our international student and staff community and are committed to ensuring that the University offers an inclusive and supportive environment for everyone.

We are a proud Stonewall Diversity Champion and in 2022 achieved a Gold Award in the Stonewall Workplace Equality Index, helping us to ensure all LGBTQ+ people are valued and included at work. We are a member of the Race Equality Charter (REC), to help us reduce barriers that negatively impact Black, Asian and minority ethnic staff and students. We are a Disability Confident Scheme Committed employer and a member of the Business Disability Forum, which help us to recruit, retain, develop and improve the lives of disabled people in the workplace.

University of the Arts London