Job Description

About us

UCL is London\'s global university. LCCOS - Library, Culture, Collections and Open Science is acknowledged as an international leader in Open Science and Scholarship.

The LCCOS family comprises 3 museums and allied object collections, 15 libraries, the UCL Student Centre, UCL Press, UCL Research Culture, UCL Engagement, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre, and a substantial off-site storage facility.

We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts.

LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.

About the role

Information Assistants provide first-line support for enquiries, learning spaces and technology within UCL\'s flagship library building. Working as part of a team, you will work at service points and throughout the learning spaces.

You will offer excellent customer help and support at the point of need and facilitate the learning environment whilst roving within the spaces managed by the library team.

This is an on-campus role. It is not suitable for regular remote working.

About you

5 A*-C GCSE\'s or equivalent, experience of working in a customer\'s service environment, being a collaborative member of the team, contributing to keeping the workplace running smoothly and efficiently.

Experience of working in a library environment, excellent communication skills, excellent interpersonal skills.

A job description and person specification can be found at the bottom of this page.

To apply for this post, please click the \'Apply\' button and supply the following:

• An up-to-date CV, including as a minimum detail of your current employment, salary and notice period, details of any former employment, and your education history.

• A supporting statement, showing how your skills and experience meet the criteria marked \'Application\' in the Person Specification found within the for this post. Your statement should be submitted using the free text box under \'Questionnaire\'.

If you require any reasonable adjustments or a more accessible format in order to apply for this job online, or have any queries about the application process, please contact LCCOS -, quoting the job title and reference number.

Further information about UCL LCCOS can be found on our website . The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work - please see to find out more.

**Please note to be eligible to work within this role, you must have the right to work in the UK, be physically based in the UK and be able to travel to our London based office for an in person right to work check (if required).

What we offer

As well as the exciting opportunities this role presents, we also offer great benefits.

Visit to find out more.

Our commitment to Equality, Diversity and Inclusion

As London\'s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world\'s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

You can read more about our commitment to Equality, Diversity and Inclusion here :

\xc2\xa329,033 to \xc2\xa332,479 per annum pro rata

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