Job Description

Are you an empathetic and passionate individual wanting to join a thriving, independent carer\'s support charity? Seeking a compassionate Information, Advice and Guidance Officer that can offer support and make a difference in those that care for the community!

Our client is seeking an Information, Advice, and Guidance Officer to join their team, contributing to the mission of delivering extensive support and assistance to caregivers. As a vital member in this role, you will empower and guide individuals by offering precise information, well-founded advice, and practical guidance. If you are enthusiastic about making a positive difference and have a sincere interest in assisting others on their journeys, we welcome you to bring your skills to our client\'s impactful mission.

Role: Information, Advice and Guidance Officer

Cause: Charity

Salary/rate: \xc2\xa312.31 - \xc2\xa313.31 per hour

Working arrangements: Hybrid

Employment Type: Temporary Ongoing

Working hours: Full Time 37.5 hours

What You\'ll Do

• Assist carers with information, advice, and guidance on topics like rights, benefits, emotional support, and local services.
• Provide advice via phone, email, written queries, text messages, and face-to-face meetings.
• Welcome new carers, determine their needs, and connect them with support.
• Facilitate monthly carer support groups and coffee mornings.
• Assist with specialist support groups for carers of those with mental health conditions, dementia, and disabilities.
• Support carer involvement in forums.
• Organise carer participation through events and newsletters.
• Conduct outreach to raise awareness of carers and the Carers Network.
• Build relationships with organisations, especially in Local Authorities and primary care.
• Contribute to developing policies that meet carers\' needs.
• Manage administrative tasks efficiently, maintaining accurate records online.
• Register new carers and update records promptly.
• Contribute to reports for management and funding bodies.
• Collaborate with the team to contribute ideas for service improvement.
• Lead specific areas relevant to carers, collecting information and liaising with local services.
• Attend regular meetings and training for professional development.
• Actively contribute to the development of efficient organisational policies and procedures.

The successful candidate:

(Preferably) experience/knowledge in the following areas:

• Basic Welfare benefit advice (specifically with Attendance Allowance, Personal Independence Payments and Carers Allowance)
• Knowledge of the care Act 2014
• Experience with completing referrals
• Experience in providing information and advice
• Basic Housing advice

To excel in this role:

The ideal candidate will possess a background in working with a diverse client\xc3\xa8le, understanding their unique needs. As an Information, Advice, and Guidance Officer, you will play a crucial role in offering support to individuals with varying requirements. Attention to detail is essential, as you will be adept at assisting clients in completing forms for benefits and grants. Additionally, the candidate should bring experience in establishing external partnerships through successful outreach and networking. Knowledge of welfare benefits will further enhance the candidate\'s suitability for this role.

Ready to take your career to the next level while making a real difference? Apply today and be a vital part of this journey!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

TPP Recruitment