Job Description

Temporary Assignment with one of our fantastic Public Sector clients in Newport currently working until 29/03/24

Do you have an Admin background or Customer Service background and are you looking for Term Temp work for a large Public Sector Employer in Newport?
Responsibilities

• Sort, allocate and scan all Patent/TMD paperwork.
• (Sorting of "pigeonholes" and date stamping in applicable correspondence).

• Performing initial formalities checks on applications in line with agreed quality criteria.
• Quality control of scanned documents and in house records. -
• Create a case record and history for each application filed (paper and electronic) in compliance with the Patent Rules and Acts.
• Uploading emails/documents to various in-house systems with a follow up message to relevant working group.
• Dealing with IT issues raising appropriate calls.
• Forward applications to the examining group for search within 2 days of request.
• Process general amendments within 2 working days of receipt
• Collate and complete all statistical information accurately for use by senior management.
• Provide user testing support for any implementations and administrative support where necessary.
• Deal with both general and more complex queries (e-mail and telephone) from internal customers

This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to attend the office 1 day per week, or equivalent if part-time, on-site at our Newport office This is currently under review and may rise to up to 3 days per week in the office. You may be required to attend site for additional workshops, training and collaboration purposes.

Pay and Benefits:
\xc2\xa312 per hour.
Free on site parking.
Close to local bus routes.

This role is subject to a Basic DBS.

PLEASE BE ADVISED THAT DUE TO THE AMOUNT OF APPLICATION WE RECEIVE ONLY THOSE WITH THE RELEVANT EXPERIENCE AND SKILLS WILL BE CONTACTED

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role\'s navigation link and your qualifications. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.