Job Description

At Amplius, we're excited to offer a new part-time, fixed-term opportunity for an Independent Living Assistant (internally known as a Life24 & Visiting Assistant). You'll work closely with the Life24 Team providing vital administrative support to ensure our customers receive outstanding care and service every day.

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Salary:

17,932.11

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Contract:

6-month Fixed Term Contract

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Your week

: Flexible - 25 hours per week

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Location

: 1 day minimum in MK or Rushden office

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Snapshot of your role

Provide high-quality admin support to the Life24 Visiting team, helping deliver a reliable and customer-focused service. Respond to customer and colleague enquiries professionally and promptly. Assist with complaints coordination, ensuring timely and helpful responses. Raise orders, process payments, and manage data using internal IT systems. Support scheduling by updating visiting software with staff cover and rota changes. Log and allocate low battery alerts and equipment faults for staff to action. Extract and report on KPI and audit data to support service performance. Maintain up-to-date insurance and concessionary TV licence records for schemes. Set up and close customer tenancies in the appropriate systems. Work collaboratively across teams, providing flexible support when needed.

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Your toolkit for success

Experience in a customer-facing role with a caring and empathetic approach. Strong communication skills, both written and verbal. Confident using Microsoft Office tools (Outlook, Word, Excel, SharePoint, Teams). Ability to manage time effectively, prioritise tasks, and stay organised. Comfortable learning and using service-specific systems. Proactive, with a flexible and adaptable approach to changing priorities. Strong attention to detail and problem-solving skills, with the initiative to work independently.

Please read the attached before applying

so you get the full scope of the role.

Why join Amplius?

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There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves.



28 days annual leave (plus bank holidays) Enhanced maternity, paternity, and adoption leave Paid qualifications and professional subscriptions Pension contribution up to 10% Health and wellbeing support Carers leave Cycle to work scheme Electric car lease scheme Paid fertility and maternity leave Financial Wellbeing support Free flu jabs Life assurance

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Grow with us

Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

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Make a real impact

Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

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Environmental and social impact

We're dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

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Our values

We're committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.

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Important -

We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 1 May

Phone screening: 6 May

Interviews: 12 May

??We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions?

??Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums!



#IndependentLiving #CustomerWellbeing #AssistedLiving #CustomerRelations #HomeAssistance #LivingAdvisor #IndependentLiving #Assistant #EntryLevel


Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.