Job Description

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs..

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people\xe2\x80\x99s lives, each and every day.

Join our Customer Operations team as a Income Team Leader

We\xe2\x80\x99re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role

We have a fantastic opportunity for someone to join us in the position of Income Team Leader in Camden, London.

Salary: \xc2\xa336,000 per annum

Your responsibilities will include:

• Training and mentoring new members of the team including supervision
• Carrying out regular 121\xe2\x80\x99s and record outcomes
• Being responsible for the collection of housing related debts (current and former) as directed by the Customer Accounts Manager/Income Manager (Social/Homeowners/Market Rent and HCS) in line with all internal policies, procedures and process maps and legislation.
• Focusing on early intervention to minimise legal action against our customers through advice and support with welfare benefits and debt.
• Taking firm but fair action on any customer who falls into arrears, including any legal procedures and appearances in Court to obtain possession of the property where necessary.
• Managing the processes for Legal work through Particulars of Claim Online (PCOL)
• Managing and monitoring customer accounts, taking action where necessary (including home visits) and retain a central record of all communications with the customer.
• Liaising with Mortgage Lenders where appropriate
• Managing Universal Credit roll out, portal, emails and collating Key Performance Indicators, statistics from report manager, Rentsense and create enhanced documents for the team\xe2\x80\x99s Information Centre.
• Facilitating delivery of data required for quarterly rent statements with ICT and the outsource company and liaising with service charge, business intelligence and local authorities to notify of yearly rent and service charge changes.
• Supporting the collection of former arrears across the mixed tenure accounts

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.

The successful candidate will have:

• Previous experience in income collection, welfare benefits and project management.
• The ability to demonstrate experience and /or skills to meet the requirements of the role, including commitment to deliver exemplary customer service.
• Good level of IT skills and literacy specifically all Microsoft office applications advance knowledge of outlook, word, excel and working knowledge of Visio.
• Knowledge of the Housing Sector and One Housing Group\xe2\x80\x99s activities.
• Experience of designing and producing performance indicators that measure business activities for senior executives.
• Experience of working in a team to achieve high performance targets.
• The ability to build effective links with all relevant stakeholders both within One Housing and externally.
• A \xe2\x80\x98can do\xe2\x80\x99 attitude and solutions-driven, innovative approach that has successfully modernised services.
• The ability to organise and prioritising in a busy environment.

The offer

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: \xc2\xa336,000 per annum
• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Well done! With our colleague recognition programme you will know when you\xe2\x80\x99ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We\xe2\x80\x99re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years\xe2\x80\x99 continuous service.

About us

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country\'s largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in our hybrid working policy, our diversity groups support network, our wellbeing initiatives and our employee benefits.

We understand that the different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our Customer Operations team.

Please note that the application closing date is included as a guide and adverts may be withdrawn and vacancies closed before the guide date indicated. We recommend that if you are interested in applying for this role that you do not delay in submitting your application.

OneHousing