Job Description

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We\'re an organisation where people matter.

We\'re continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click .

About our people and the recruitment process - We\'re an inclusive employer of choice and we welcome applications from everyone!

We encourage our colleagues to work flexibly, as we know traditional working patterns don\'t always fit. If you want to consider working flexibly, just let us know and we\'ll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We\'re also a employer and we\'ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

Manage all incidents, accidents and emergencies affecting the operational railway in liaison with colleagues in Network Rail, customer organisations and other agencies.

Co-ordinate the response to all infrastructure and operational incidents including recovery of normal train service and input to and management of relevant information and communication systems.

Develop on an ongoing basis, good working relationships with Network Rail staff, train operators, contractors and other key industry partners to deliver an effective response to and minimise the impact of any disruption.

About the role (External)

As part of the Route Control Team, you\'ll manage operational incidents that affect the route, ensuring that these are managed in a safe, effective and timely manner. If a situation arises you\'ll be responsible for leading internal and external affected parties so that the network operation is re-established successfully and the impact on train passengers and freight operations are minimised.

Key Accountabilities

1. Work during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and customers.

2. Manage the call out and co-ordinate the activities of response staff including maintenance, operations, train operator, contractors, emergency services and other key industry partners and agencies, in response to an incident or event, including escalation of such incidents as necessary, to achieve safe and speedy recovery as highlighted in the Service Specification.

3. Disseminate accurate, concise and timely information, in accordance with NR and TOC company standards and statutory requirements, to train operator staff, Network Rail, passengers and other Railway Group

4. Maintain a daily log of all notable operational safety, infrastructure and performance events, using the available systems in accordance with the relevant company standards and instructions.

5. Responsible for the identification and classification of infrastructure failures including the management and input to FMS and other systems as appropriate.

6. Responsible for the co-ordination of short notice variation to possession and isolation plans and for the design and co-ordinated implementation of temporary and emergency speed restrictions.

7. Actively manage information arising from remote condition monitoring equipment including the call out and co-ordination of appropriate staff and recording of information to deliver a prompt response to alerts.

8. Work closely in support of the Route Control Manager and Train Running Controller in the development of emergency plans and resources for response to major incidents.

9. Assist the Train Running Controller with VSTP train movements.

10. Assist the Route Control Manager in setting up \'gold command\' /Incident Room in times of disruption.

Essential criteria

\xc2\xb7 Knowledge and demonstrable experience of operating procedures, rules and regulations.

\xc2\xb7 Experience within a control environment, area operations or infrastructure role.

\xc2\xb7 Understanding of fault management procedures.

\xc2\xb7 Good geographical and organisational knowledge of applicable ICC controlled area.

\xc2\xb7 Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. CCF, TMIS, P2v2, TRUST, TRUST DA, TOPS, FMS, Nexus Alpha and Alpha Page or other communications/ pager system.

\xc2\xb7 Working knowledge of the NRN system and its correct use.

\xc2\xb7 Knowledge of Train Operating Companies within the route.

\xc2\xb7 Good team working skills and ability to make objective decisions.

\xc2\xb7 Able to influence others and work under pressure.

\xc2\xb7 Understanding of commercial/ business picture within Network Rail and TOC\'s

Desirable criteria

\xc2\xb7 Geographical knowledge of adjoining Routes

How to apply (External)

Salary: 62,820.00

Closing date: 5th October 2023 - Late applications will not be accepted.

Click apply now to apply.

Drugs and Alcohol Standard:

Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

You can visit for advice on accessibility support if you\'re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits -

All offers of employment are conditional upon satisfactory completion of pre-employment checks.

We positively embrace flexible working recognising that employees may wish to balance work and family/home life.

In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours.

At Network Rail we promote a diverse and inclusive organisation. We are working in conjunction with the Cultural Fusion team to support black, Asian and minority ethnic colleagues. If you would like support with your application or interview please contact Wales&WesternCulturalFusion@networkrail.co.uk or visit the connect page: Wales and Western Cultural Fusion (sharepoint.com). For all other support please contact your HR Business Partner

Network Rail