Job Description

:

Inbound Customer Service Advisor

Crewe, Cheshire - Onsite

Salary: \xc2\xa322,550.16 per year

Are you passionate about providing excellent customer service and solving tech problems? Do you want to join a global company that values your career development and rewards your performance? If so, we have an exciting opportunity for you at Likewize!

What will you do?

As a Customer Service Advisor, you will be the voice of some of the biggest global brands and provide outstanding customer service over the phone.

Your main responsibilities will include:

Showing empathy and understanding to our customers over the phone

Using knowledge-based systems and other tools to deliver information or solutions to customers

Escalating issues to supporting internal teams

Using courtesy, tact and discretion in all communications with customers in order to provide first call resolution

Supporting other areas of the business when and where required

Keeping up to date with any product or process changes

Respecting the value of information by following Likewize\xe2\x80\x99s data protection / information security policies and procedures

What do you need?

To succeed in this role, you will need:

Experience in providing excellent customer service

Strong communication skills

PC literacy

Professionalism \xe2\x80\x93 Exhibits a strong work ethic and a positive attitude

Adaptability \xe2\x80\x93 Able to cope with changing demands and priorities

Teamwork \xe2\x80\x93 Works well with others and contributes to a positive work environment

What do we offer?

At Likewize, we care about you and your progression. We offer:

A competitive salary and benefits package

A supportive and collaborative culture

A fun and dynamic work environment

A range of learning and development opportunities

Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption

Access to a GP at any time with prescriptions delivered to your home or work

Enhanced Maternity, Paternity & Adoption

My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases

A fully paid employee assistance programme

Free access to the company gym

Free onsite car parking

The opportunity to earn an additional yearly bonus of 5% of your annual salary

If this sounds like you, apply now and join our team!

Ensure Fairness & Embrace Differences

We believe in fairness \xe2\x80\x93 so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated \xe2\x80\x93 and are essential to our success.

Likewize