Job Description

Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Education Desired : Bachelor of Commerce/Business

Travel Percentage : 1 - 5%

Are you curious, motivated, and forward-thinking? At FIS you\xe2\x80\x99ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The ecommerce integration team is part of a wider omni-channel solutions team supporting our customers integrating to Worldpay\xe2\x80\x99s payment solutions.

This is a new team supporting the recently launched, Worldpay eCommerce product. The team will assist newly boarded customers with their integration and to help troubleshoot any issues they have.

What you will be doing

You will lead a small team of implementation specialists who will be responsible for assisting our merchants to integrating into our new set of payment APIs. Most of this work will be reacting to merchant\xe2\x80\x99s emails regarding the API, looking at their code to understand issues/errors they are generating. It will also include some conference calls with merchants and their developers to diagnose issues.

As this is a new product there will be an element of 2nd line investigation to ensure the platform is working correctly. When defects are found you will be raising tickets detailing the issue and working with DevOps teams to help them diagnose and resolve.

Additionally, you will work closely with our product and go to market teams to help build out the developer experience.

You will develop, plan, and implement activities that will enable a highly motivated and high performing team to deliver your objectives. You will set, review, and encourage team member\xe2\x80\x99s personal development goals as well as team deliverables.

This is a player-coach position with a mix of hands-on interaction with our customers as well as a supervisory role.

Be the subject matter expert for our new eCommerce product. To help Worldpay build the tools our merchant need to speed and simplify the integration process.

• To develop, plan and implement activities that will enable a highly motivated and high performing team to deliver team objectives.
• To review team members performance to ensure they are meeting their specific objectives. To ensure they have the right capability, (knowledge, skills and behaviours), to perform their role
• To coach, mentor and develop team members through regular 1 to 1 and coaching sessions, provide constructive feedback for continual improvement. To perform regular reviews.
• Form a strong relationship with the product, go to market and development teams to help grow the product and to ensure our developer community has representation.

What you bring:

• Ability to lead a skilled technical team

• Experience of e-Commerce support

• Proactive and analytical approach to problem solving

• Project management experience

Added bonus if you have:

• POS and / or acquiring experience

• Previous experience of migrations

• Experience of working with technical product teams

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

• A broad range of professional education and personal development possibilities \xe2\x80\x93 FIS is your final career step!

• A variety of career development tools, resources and opportunities

• The chance to work on some of the most challenging, relevant issues in financial services & technology

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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