Implementation Analyst
Position Summary
The Implementation Analyst works with an energetic professional services team and will be responsible for designing and configuring the DealCloud platform for our clients in response to their specific business requirements. This position is a mix of client-facing consultative work and behind-the-scenes platform design, configuration, data analysis, and data manipulation.
With substantial work with clients in France, for this role we are seeking French speakers
The Implementation Analyst should demonstrate passion in and a desire to become skilled in four broad areas:
Technology: As a market-leading Software as a Service (SaaS) company, the Implementation Analyst will be working with cutting edge technology solutions.
Client-facing skills: Day-to-day responsibilities involve communicating with clients, both on the phone or via email.
Private Capital Markets: To speak confidently and authoritatively to our clients, the Implementation Analyst must either have knowledge in, or be willing to learn about private equity and investment banking front office business operations.
Data: Analyzing and understanding client data is an important factor that influences a client's system design; as such, the Implementation Analyst must be eager to understand data relationships and the interplay between data and business requirements.
What you will do:
Manage and lead multiple client implementations concurrently with accountability for client communications, weekly status reports and escalation mitigation updates
Participate in requirement gathering sessions onsite at client offices or virtually via web conferencing (potential travel up to 30%)
Configuration of the platform based on client requirements gathered during client sessions
Analyze client legacy data sets to understand the impact of the data on system design
Utilize Microsoft Excel to map, collate, and normalize and import disparate data sets
Properly utilize escalation process and provide consistent communication on escalations internally
Responsible for internal project management task completion, including but not limited to:
o Keeping internal systems updated
o Accurate and timely entry of utilization hours
o Project Timelines
o Ensure all in-scope requirements are met during implementation
o BudgetProviding consultative system design and industry best practice recommendations to our clients throughout an implementation
Serve in supporting capacity on more complex projects led by more tenured implementation consultants
What you will need
Up to 3 years of experience in software implementation delivery or professional servicesUnderstanding of basic database design and structure
. Business level French language skills
A background/interest in private equity and investment banking front office business operationsOrganization, effective time management, and ability to multi-task
Passion for delivering high quality outcomes
Strong analytical and creative problem-solving abilities
Comfort with Microsoft Excel, familiarity with basic Excel functions
Ability to adapt to rapidly evolving situations
Ability to work under tight deadlines
Experience working as part of a team
Strong sense of personal responsibility and ownership over your work
Willingness and love of learning new technology, new processes and procedures, and new business models to create value for our clients
Preferred Experience & SkillsBroad understanding of private capital and/or investment banking markets
Ability to provide entry level consultative skills
Bachelors degree in Management Information Systems, Business Admin or related
Demonstrated leadership experienceGeneral CRM knowledge
What you will gain at Intapp:
Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We're committed to creating a modern work environment that's connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:Competitive base salary plus variable compensation and equity
Generous paid parental leave, including adoptive leave
Traditional comprehensive benefits, plus:
+ Generous Paid Time Off
+ Tuition reimbursement plan
+ Family Formation benefit offered by Carrot
+ Wellness programs and benefits provided by Modern Health
+ Paid volunteer time off and donation matching for the causes you care about
Opportunities for personal growth and professional development supported by a community of talented professionals
An open, collaborative environment where your background and contributions are valued
Experience at a growing public company where you can make an impact and achieve your goals
Open offices and kitchens stocked with beverages and snacks
#li-nl1Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.
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