Job Description

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Job Title: Implementation Advisor

Corporate Title: Officer

Location: Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We\xe2\x80\x99re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location:

Be part of something special at Bank of America Chester. Part of a leading global financial institution, we are looking for high potential individuals to join us in driving our people forward. Bank of America Chester is an exciting, diverse workplace where we are committed to delivering a great client experience to the businesses and individuals who call Chester home. Join our team today and find a rewarding, global career.

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This role is responsible for being the first point of contact for Treasury clients submitting implementation of treasury, cash management, merchant and/or depository product requests through email channels. These individuals are responsible for handling end to end processing for mixed complexity implementations and ensuring engagement of Clients along with internal business partners (e.g. Sales & Relationship Mangers, Product Managers, Compliance and Operations) as appropriate.

Responsibilities:

You will Implement Treasury products and solutions for clients

You will monitor progress of implementation and/or end-to-end resolution as applicable

You will respond to implementation requests received by email and questions from internal partners or clients

You will conduct research using various bank systems to enable response to client questions and inquiries

What we are looking for:

You will have excellent Customer Service Skills

You will have excellent oral and written communication

You will be effective at building relationships

You will be proficient in MS Office

Be able to work in a face paced high volume environment

Be very organised and efficient

Benefits of working at Bank of America

UK

Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum

The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc

Use of a flex fund to use towards benefits

Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services

Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland\xe2\x80\x99s most iconic cultural institutions

Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment are crucial to our long-term success. It\xe2\x80\x99s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependents, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Bank of America