Job Description

Become part of this Fire Service\'s IT crowd!

ICT Service Desk Technician
Location: Aylesbury, HP20 1BD
Hours: 37-hour week, Full time
Contract: Permanent
Benefits: Local Government Pension Scheme, good annual leave entitlement, employee benefits, Employee Assistance Programme, Occupational Health, free onsite parking, onsite gym facilities.
Salary: \xc2\xa327,937 - \xc2\xa331,079 per annum

About the organisation

This Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. The Service employs around 100 specialist support staff, from ICT to fire prevention. They are a diverse, welcoming community - will you join them?

The Service is only as good as its people. When their employees are engaged and supported, the Service thrives. This is why they support flexible and hybrid working.

About the role

The Service is currently recruiting for an ICT Service Desk Technician. As part of their continuing drive to improve their performance, the Service Desk team plays a key role by providing a single initial customer interface for all information and communications technology service requests.

This team is responsible for providing fast and effective resolution of user issues that occur in any aspect of the Authority\'s ICT operations including local and wide area networks; remote networking, desktops, and laptops; security and mobilising and control systems.

The successful application will need to be able to work with minimum supervision and often to demanding deadlines to ensure SLAs are achieved. A valid driving license is essential as travel around the Authority\'s area of responsibility is a regular occurrence. As you would expect for a blue light\' service, they provide continuous support throughout the year for the Service\'s ICT Systems, and you will also be on the on-call rota.

About you

The Service is looking for someone who is:

• Driven to deliver a first time resolution\'
• Interpersonal skills
• Flexible
• Effective communicator

Experience and skills required

• Strong ICT problem solving skills
• Background in Network and PC support
• Experience in supporting MS Windows, MS SQL, MS Office 365, and Exchange
• A full, valid UK driving licence

Closing date: 3rd September 2023 at midnight

To apply, please click the apply button. You will be taken to a simple CHM Recruit form where you can find out more information and complete your application by following the instructions.

Abatement & Protected Pension

If are in receipt of a Firefighter\'s pension, before taking up employment with the Service you are required to notify Human Resources as Abatement Rules may apply.

No agencies please.

CHM Recruit